Localité : Egypte / Caire Domaine : Assistance de direction Niveau : Non precise Entreprise recruteur : Maersk Line
Recrutement de 01 Counter Control Agent
Niveau d'études: Non précisé
Expérience: Non précisé
Expire le: 17-08-2023
Maersk Line
Cairo, Egypt
Transports et logistique
Counter Control Agent
Full time
EG - Cairo
Opportunity
Maersk is aiming to be among the best logistics companies providing a higher customer satisfaction and Loyalty and is requiring for that to have customer experience teams being Customer-Centric. Leaders in CX team will ensure our vision of delivering a world class Customer Experience is Anchored in empathy, proactivity and value addition.
Are you a customer-oriented person who is passionate about employee experience and have high energy and strive for achieving the best in what you do to efficiently manage resolutions? Then this role is for you!
We Offer
• A truly international, open and engaging working environment in a modern working location.
• Value and team-based leadership
• Improve system & process knowledge
• A wide range of international career opportunities.
• Opportunities for personal and professional growth in a dynamic environment.
Key Responsibilities
•Timely handles all system updates required to facilitate the best possible Customer Experience on counters.
•Carries out all export/import activities in a manner that will contribute to the achievement of individual and team Key performance Indicators (KPI’s)
•Ensures Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) are adhered to by our TPA.
•Coordinates with internal counterparts when required to facilitate Counter Related activities
•Investigates and clears reported Outstanding collections and Real Short Payments are collected by TPA.
•Monitors and measures TPA performance and conducts periodic on-site Audits to ensure TPA meets required measurements.
Who we are looking for
• Commercial experience (customer Experience or counter).
• Industry experience (internal and external)
• Analytical skills
• Good spoken and written English
• Good with numbers and MS office\Excel
• Good communication skills
• Ability to deliver under pressure
• Commitment
• Team Player
• Time management
• Motivated
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