Localité : Egypte / Caire Domaine : Securité Niveau : Non precise Entreprise recruteur : ORANGE
Recrutement de 01 Incident Management Specialist
Niveau d'études: Non précisé
Expérience: 2 ans
Expire le: 11-04-2023
orange
Cairo, Egypte
Incident Management Specialist
Ref : 573350 | 11 Jan 2023
Date limite de candidature : 11 Apr 2023
CityStars, Cairo, Égypte - Egypte
Votre rôle
• To provide a professional first point of contact for the Customer
• To accurately log all incidents/inquiries in a timely and effective manner
• Diagnose fault-related cases both proactive and reactive by effectively utilizing software diagnostics and other network/products utility program wherever possible
• Provide continual updates to the Customer and use internal escalation process when necessary in order to meet contractual and performance objectives
• To coordinate with all the necessary internal departments or vendors to achieve fault resolution within SLA definitions
• To resolve by himself/herself most of the incidents on all Services
• Document all troubleshooting and case management actions via the ticketing systems
• To ensure on time resolution, by escalating to the appropriated experts and management when necessary.
Votre profil
• Very good interpersonal and communication skills
• Able to understand complex Customer infrastructure and good understanding of Services proposed by Orange
• Excellent customer skills and focus are required
• Ability to work under pressure and to deal with multiple tasks
• Preferred to have knowledge on delivered technologies:
- CCNA certified is a plus
• Fluent in both English & French is a plus
Le plus de l'offre
• B.Sc. Engineering, Telecommunications or Computer Science
- 0 -2 years of experience in similar scope
Entité
Customer Services & Operations
Contrat
CDI
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