Recrutement de 01 Incident Management Specialist

Recrutement de 01 Incident Management Specialist
Niveau d'études: Non précisé
Expérience: 2 ans
Expire le: 11-04-2023
orange
Cairo, Egypte
Incident Management Specialist

Ref : 573350 | 11 Jan 2023

Date limite de candidature : 11 Apr 2023

CityStars, Cairo, Égypte - Egypte

Votre rôle
• To provide a professional first point of contact for the Customer

• To accurately log all incidents/inquiries in a timely and effective manner

• Diagnose fault-related cases both proactive and reactive by effectively utilizing software diagnostics and other network/products utility program wherever possible

• Provide continual updates to the Customer and use internal escalation process when necessary in order to meet contractual and performance objectives

• To coordinate with all the necessary internal departments or vendors to achieve fault resolution within SLA definitions

• To resolve by himself/herself most of the incidents on all Services

• Document all troubleshooting and case management actions via the ticketing systems

• To ensure on time resolution, by escalating to the appropriated experts and management when necessary.

Votre profil
• Very good interpersonal and communication skills

• Able to understand complex Customer infrastructure and good understanding of Services proposed by Orange

• Excellent customer skills and focus are required

• Ability to work under pressure and to deal with multiple tasks

• Preferred to have knowledge on delivered technologies:

- CCNA certified is a plus

• Fluent in both English & French is a plus


Le plus de l'offre
• B.Sc. Engineering, Telecommunications or Computer Science

- 0 -2 years of experience in similar scope

Entité
Customer Services & Operations

Contrat
CDI