Recrutement de 01 Integrated Customer Experience Agent

Recrutement de 01 Integrated Customer Experience Agent
Niveau d'études: Non précisé
Expérience: 2 ans
Expire le: 03-01-2024

APM Terminals
Ouagadougou, Burkina Faso
Transports et logistique
Integrated Customer Experience Agent

BF - Ouagadougou

Opportunity
Maersk is looking for a candidate to take up the role of an Integrated Customer Experience Agent in Bobo Dioula, Burkina Faso. The position holder will be in charge of Delivering a superior Customer experience to our customers, Proactively identifying issues and mitigate them, ensuring issues raised are resolved quickly. Also, He/She has to Closely collaborate with other teams, Act as the first point of contact for customers, and Actively build strong relationships with customers.

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

We Offer:
At Maersk, you’ll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics, and cars. No matter our role in the Region, our end goal is to simplify the lives of our customers through integrated logistics. This is done through seamless processes, best in class digital solutions, and great customer service. So, we offer:

Results orientation.

Improved commercial and leadership capabilities.

Interaction within broader Area for best practice sharing.

Creating network within the global organization

Understand market and customer drivers.

Improve understanding of how best to generate profit for Maersk.

Moreover, you will expand your customer network and enrich your market and product knowledge while enhancing the Maersk's leadership position and contributing to the continuous success of the Maersk Nigeria organization.

Main responsibilities:
Updating/creating customer specific Internal Operating Processes.

Adhering to the standard process and customer specific Internal Operating Processes and monitor respective KPI’s

Be the primary point of contact for customers and act as an advocate for the customer internally

Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders

Identify and execute upselling opportunities • Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires

Own customer experience. Contribute to achieve best-in-class Customer Experience

Proactively involve in project rollout and actively seek out continuous improvement opportunities.

Key Requirements:
University degree (preferably in Marketing & Sales or Business – related course) is required.

Minimum 2 years customer service or sales experience.

Experience in shipping/logistics industry will be preferred. Must be willing to learn fast.

Proficient use (above average skill) in the use of Microsoft office tools i.e., excel, word and power point etc.

Strong interpersonal and communication skills.

Passion for Customer Experience.

Pro-active person with a service-oriented mindset.

Dedicated, decisive and result orientated with a can-do attitude.

Likes to get it right the first time and can look ahead to avoid issues from happening.

Comfortable with change management and capable of delivering high quality before, during and after transformation.

Good process understanding and digital proficiency.

Comfortable with working with multiple items at the same time whilst keeping quality in focus.

Well organized, efficient, and effective.

An excellent team player.

Good moral compass and ability to work the Company’s values.

Fluency in both English and French

Our recruitment process:
Please apply before the 3rd of January 2024.

If your profile matches job requirements, our recruiter will get in touch to share more about the role and get to know you better.

If successful, you will discuss the role with the Line Manager and his team.

#LI-SM5

Additional info
Ref. R87646

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.