Recrutement de 01 IT Change Manager (French speaker)

Recrutement de 01 IT Change Manager (French speaker)
Niveau d'études: Non précisé
Expérience: Non précisé
Expire le: 02-10-2022
orange
Cairo, Egypte
IT Change Manager (French speaker)

Ref : 570507 | 04 Jul 2022

Date limite de candidature : 02 Oct 2022

CityStars, Cairo, Égypte - Egypte

Votre rôle
Mission:

Within Orange Business Services, the OBS IT/TAAS department is in charge in particular of coordinating the OBS IT applications Production deployment on international perimeters.

Among its transversal missions, this organization is responsible for ensuring formalization and implementation of service level commitments undertaken by OBS IT on its Applications, towards its Business Owners in respect to the ITIL V3 / V4 Foundation recommendations.

In a rich and diversified environment, in terms of:

Enterprise functional domains (Ordering, Provisioning, Billing…)
Interfaced entities (Business Owner, Software Factories, Operations, Support…)
Specificities of OBS IT systems and organizations (International)
Multiculturalism (India, Europe, Egypt, North America…)
The mission consists in:

Ensuring the role of an OBS IT Change Manager
Analyzing changes submitted for review
Managing the Change Advisory Boards (Control / Decision), where change requests impacting OBS IT applications are presented.
Organizing and coordinating post implementation reviews (PIR) after changes implementations when required. This mission includes improvements actions identification and follow-up (with all stakeholders involved).
Contributing to the Change Management processes and procedures improvement. This is done in cooperation with the concerned stakeholders, as well as the counterparts in the Orange Group.
Organizing the Technical Change Advisory boards.
Contributing to new applications integration into the OBS IT Change Management process.
Contributing to reports management.
Managing the Change Management Key Performance Indicators.
Mastering the OBS-IT CAB Tool.
Mastering the Agile / CM API integration.
Managing Training to our customer on OBS-IT CAB Tool.
… While expressing your qualities for:

Team work and Coordination,
Building social networks with all stakeholders
Understanding quickly context, impacts, risks
Knowing where to find information
Taking decisions and explaining reasons of those decisions
Respecting processes, procedures and promote them
Managing several items in parallel
… With opportunities for:

Explaining and promoting the Change Management activity
Rationalizing and improving commitments on existing Change Management services
Defining and converging to “standards”
Contributing actively to the continuous improvement of the OBS IT Applications’ Quality of Service (QoS)

Votre profil
The success of the mission relies on the establishment of a positive relationship with the numerous actors on Change Management and the understanding of the stakes associated to the OBS IT applications Quality of Service (QoS).

Technical Understanding

Understanding Data Center Functioning
Understanding of SDLC (Software Development Life Cycle).
Understanding of Agile and DevOps
Networking Knowledge
Understanding of Cloud Computing
VM Ware
Understanding of different Operating System ( Windows Unix and Linux )

Interpersonal skills

Assertiveness
Analysis and synthesis ability
Presentation skills
Excellent communication level (English)
Mandatory communication level (French)

Education Qualification

University degree in Computer Science/Engineering related field.
ITIL V3/4 Foundation
Agile Coach facilitator
Any network certification would be added advantage.
Change managers is responsible for monitoring and supervising changes to business need, systems, technology and infrastructures within the organization. Change Manager must be well versed with agility centric approach and flexible mind set, to support business and organization goals.

Entité
Customer Marketing& Innovation

Contrat
CDI