Recrutement de 01 IT Operation Officer NOA

Recrutement de 01 IT Operation Officer NOA
remote type
Fully Present
locations
Antananarivo, Madagascar
time type
Full time
posted on
Offre publiée aujourd'hui
job requisition id
JR109725
DATE LIMITE DE CANDIDATURE

12 February 2025-23:59-UTC+03:00 heure normale d’Afrique de l’Est (Antananarivo)
WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.


ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.


At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.


WHY JOIN WFP?

WFP is a 2020 Nobel Peace Prize Laureate.

WFP offers a highly inclusive, diverse, and multicultural working environment.

WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

Job Title: IT Operations Officer

Type of Contract: Fixed-Term, NOA

Duration: 1 year renewable (upon confirmation of the probationary period)

Duty Station: Antananarivo / Madagascar

Vacancy Number: One (01) position

Date of Publication: January 30, 2025

Deadline for Application: February 12, 2025

ORGANIZATIONAL CONTEXT

This position is based in Antananarivo and reports to the Head of TEC.

THE ROLE

To support the delivery of efficient and effective IT and Telecommunications (TC) services, contributing to sound, innovative solutions that enable staff to deliver food assistance to beneficiaries, in line with WFP’s strategy.

KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority):

Support the budgeting, planning and deployment of IT and Telecommunications systems that are aligned with business needs, in accordance with WFP corporate standards.

Provide support to maintain IT and Telecommunications systems and networks, ensuring appropriate data security and access controls considering both local and wide area network issues; and supporting users to get maximum benefits from them.

Install and configure new computer hardware for improving and upgrading system performance; support any technology upgrades as required.

Provide data and documentation to support the procurement of TC/IT equipment and services at and in line with WFP rules and regulations.

Collate data and contribute to the preparation of accurate reports on IT/TC investments and costs, providing information to inform decision-making by stakeholders.

Develop technical skills and knowledge, and build awareness of industry developments.

Respond to queries from users, understanding and resolving issues, providing advice and ensuring IT policies, procedures, systems and tools are correctly applied to support them.

Guide junior staff, acting as a point of referral and supporting them with analysis and queries.

Support the capability building of staff through the organisation and/or review of training programs aimed at developing skills/knowledge in IT and TC.

Coordinate with other UN agencies in order to network, align activities and support possibilities of inter-agency collaboration in the field of IT and Telecommunications.

Interact effectively with colleagues and user groups to understand their needs and provide appropriate technical support.

Follow standard emergency preparedness and contingency planning practices to ensure WFP is able to maintain basic IT services and/or quickly respond and deploy resources to affected areas at the onset of a crisis.

Follow operational plans and deliver resource requirements at the onset of an emergency.

Other as required.

QUALIFICATIONS AND EXPERIENCE

Education: Advanced university degree in Computer Science or other relevant field, or First University degree with additional years of related work experience or trainings/courses.

Experience: With an Advanced university degree, at least one (01) year of relevant experience at a professional level


DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:

Has assisted in the design and implementation of ITIL service management systems for handling customer requests.

Has performed user support activities resulting in timely, high-quality delivery of services to user community, including the emergency operations user community.

Has assisted with the specification, development, research and evaluation of client standards.

Language: Fluency (level C) in English and French language.


Deadline of Application: February 12, 2025
WFP LEADERSHIP FRAMEWORK



WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.