Recrutement de 01 IT Operations Associate (EPR) G6

Recrutement de 01 IT Operations Associate (EPR) G6
Fully Present
locations
Antananarivo, Madagascar
time type
Full time
posted on
Offre publiée aujourd'hui
job requisition id
JR109726
DATE LIMITE DE CANDIDATURE

12 February 2025-23:59-UTC+03:00 heure normale d’Afrique de l’Est (Antananarivo)
WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.


ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.


At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

WHY JOIN WFP?

WFP is a 2020 Nobel Peace Prize Laureate.

WFP offers a highly inclusive, diverse, and multicultural working environment.

WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

Job Title: IT Operations Associate (EPR)

Type of Contract: Fixed-Term, G6

Duration: 1 year renewable (upon confirmation of the probationary period)

Duty Station: Antananarivo / Madagascar

Vacancy Number: One (01) position

Date of Publication: January 30, 2025

Deadline for Application: February 12, 2025

ORGANIZATIONAL CONTEXT

This position is based in Antananarivo and reports to the Head of TEC.


THE ROLE: To coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services

KEY ACCOUNTABILITIES (not all-inclusive, nor exhaustive):


1. Carry out system and hardware maintenance tasks, such as running specialized network monitoring and system protection, to ensure technology is running effectively.
2. Monitor technology reliability, identify user needs, analyze data and produce accurate reports in order to recommend IT solutions to support informative decision-making.
3. Resolve queries independently, escalating if required, to ensure that standard IT questions are answered and accurate information is provided to staff.
4. Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP staff in conducting their work.
5. Provide guidance and training to junior colleagues in the delivery of IT support services to support the capability building of staff.
6. Support the co-ordination of new application implementation in order to provide WFP staff with the tools they need to perform effectively.
7. Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products.
8. Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided.
9. Coordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
10. Coordinate a team of IT staff to ensure individual and team objectives are met in compliance with all relevant regulations and policies.
11. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

QUALIFICATIONS AND EXPERIENCE:


Education: Completion of secondary school education. A post-secondary certificate in the related functional area.


Experience: Six or more years of progressively responsible work experience in the relative business stream with experience in general administrative work.


Knowledge and Skills:


• Has experience analyzing service management results and development service enhancement recommendations.
• Has participated in business process re-engineering efforts and identified service management improvements.
• Has experience participating in country office procurement/budgeting process.

Language: Fluency (level C) in French and Malagasy language. Intermediate knowledge (level B) of English is also required.




Deadline of Application: February 12, 2025
WFP LEADERSHIP FRAMEWORK



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