Recrutement de 01 IT Support Specialist

Recrutement de 01 IT Support Specialist
CDI - IT Support Specialist
IT Support Specialist
ref :ECDI5013352 | 24 sept. 2024

date limite de candidature : 23 déc. 2024


Some highlights

You are enthusiastic and passionate about IT.
You are a go-to person for all internal technical issues.
You provide both 1st and 2nd line support to our internal users.
You are part of an international team.
Your days will fly by because every day will be different.
Working as an IT Workspace Support specialist ( 6 month Contract )

The role of IT Support Specialist is to support our internal users across a range of devices and applications. The role offers a great chance for an individual who is looking to further build their knowledge and experience in the field of IT support.

Full training and support will be given to the successful candidate to help them achieve the objectives within the role. In addition to this there will be opportunity to be involved in and have insight to group wide IT projects where relevant.

With your colleagues you are responsible for supporting users based in our ZA office 3 days in office and two days remote, as well as supporting others end users remotely across the group. You report directly to the IT Workspace Support Manager.

You provide excellent end-user IT support to Orange Cyberdefense employees and training them where needed.
You manage the Asset Register and the process of new joiner, movers and leavers.
You support end user devices and ensure devices are managed and updated using the security policies
You are part of an International IT team and deal with support cases/tickets and changes using the ticketing system
You contribute to create documentation/user guides and keep them up to date
You ensure workspace at offices are setup and working properly including meeting rooms and reception desks
You take end-to-end ownership of IT issues and keep users updated with progress
You create email accounts and distribution groups on collaboration platforms such as Office 365
You administrate IT applications
You provide remote support to users to facilitate home working
You work towards compliancy programs such as ISO 27001 and CE+
You provide smart hands to the infrastructure team for tasks such as installation of devices in offices and datacenters
What we expect of you

You must have an IT related qualification or have relevant experience with IT support
You have experience with Office 365, Active Directory, Windows 10 / Mac and ticketing systems
You have previous experience in a workspace support capacity
You have experience with the administration of various IT applications
You speak and write English fluently.
You are a passionate technician, enthusiast, flexible and self-motivated
You have good interpersonal and customer care skills.
You have the understanding and patience to support / instruct the users. You are also specialized in troubleshooting and are good in documenting.
You can prioritize your workload.
You are interested in the world of Cybersecurity.
You are available 40 hours a week.

What you can expect from us

Never stop learning - We want to be the best in what we do and therefore we provide training, certifications and learning opportunities for every employee so you continuously enrich your skills.

Transparency - Communication is key! So we organize company and team meetings on a regular base so everyone is informed properly.

Snack to your heart's desire - At Orange Cyberdefense we keep it healthy. So, you can enjoy an assortment of fresh fruit and healthy snacks. For those with an occasionally sugar dip, there are sweet snacks available.

Reputable brand - You will join an internationally, growing company with over 25 years experience in the industry. This makes us experts in what we do. We have an international presence and yet local teams to assist our customers.

The good life ...
Are you interested? Then jump in!


Orange Cyberdefense are equal opportunities employer, welcoming applications from all people, regardless of their race, sex, disability, age, religion, or sexual orientation.

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CDI

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