Recrutement de 01 L2 Shared Cloud Operation Team Lead

Recrutement de 01 L2 Shared Cloud Operation Team Lead
Niveau d'études: Non précisé
Expérience: 2 ans
Expire le: 29-05-2023
orange
Cairo, Egypte
L2 Shared Cloud Operation Team Lead

Ref : 570281 | 28 Feb 2023

Date limite de candidature : 29 May 2023

CityStars, Cairo, Égypte - Egypte

Votre rôle
L2 OPS First technical point of contact for domain

24/7 availability for On call and Non Business hours planned activities

Managing the day-to-day activities of the team (Incident, Change, vulnerability , patch Audits)

Motivating the team to achieve organizational goals.

Resources allocation and assignment of L2 expert per techno according to priority

Provide activity KPI per technical domain

Leading the skill management of the team

Ensuring SR review with L3, L2 offer referent + supplier

Ensuring delivery of RCA to service owner

Contributes and ensures the contribution of the team to all improvement plan

Initiates and leads opportunities of continuous improvements

Votre profil
Computer, Communication or Electronics MIS, B.Sc. or B.Eng. Degree.

Soft-Skills / Business Courses & Certification (time management, negotiation/communication skills...).

Excellent understanding of systems technologies (operating systems, Hardware servers including blade/rack mounted servers, virtualization, storage, and backup).

Excellent understanding Network Architecture, Backup/ Restore, Storage Area Networks and Monitoring Solutions.

Excellent communication, facilitation and customer facing skills.

Very good understanding of systems related products (Microsoft Windows 2K/2K3/2K8/2K12, VMWare, NSX, VCD, DNS/DHCP, Linux, vBlock, NetApp, NetBackup, Veem backup, HP3PAR, Isilon, Bladelogic, Zerto).

Very good understanding of project management.

Very good technical reporting skills.

Certifications of MCSA and VCP is required, MCSE, MCITP, Citrix and Hyper-V are a plus.

Fluent English speaking.

Fluent French speaking is a very good plus.

Le plus de l'offre
Minimum 7 years of overall professional experience.

2-5 Years of experience in Cloud based application system

2-3 Years of experience leading teams of engineers and IT specialists

Entité
Global Delivery & Operations
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

Contrat
CDI