Recrutement de 01 Managed Applications Cloud Expertise

Recrutement de 01 Managed Applications Cloud Expertise
Team Manager - Managed Applications Cloud Expertise
Ref :579990 | 23 mai 2024

Date limite de candidature : 27 févr. 2025

Votre rôle
Responsible for the hiring, onboarding and upskilling of the team.
Creating a productive work environment for the team using appropriate strategies and tools.
Planning and organize workloads and delegating tasks for the whole team.
Communicating goals and deadlines to team members.
Assessing team performance and providing feedback to employees.
Conduct employee performance reviews in accordance with company policy.
Upskilling the team to ensure skills match current and future operational requirements.
Assessing team performance and providing feedback to your team.
Providing teams with information about recent changes, plans and intiatives.
Ensure all incidents are processed, resolved respecting the Incident Management Process.
Provide hands on support of cases if demand exceeds team resources available.
Manage the Incident Queues respecting the SLA/OLA provided to our users.
Schedule team leave request, roaster, and overall staffing requirements.
Ensure operational, KPIs and customer support targets are met.
Represent the team at required meetings with other teams and entities.
Undertake any other reasonable task as requested by department management.

Votre profil
Outstanding communication skills and decision-making skills.
Strive to understand and empathize with others.
Excellent customer service, Interpersonal and strategic thinking skills.
Team work, Proactive, Self-motivated, Simplicity, Agility, Flexibility and Autonomous.
Leadership and goal-setting skills, the ability to convince others, rather than coerce compliance.
The ability to turn information into action and help employees find meaningful work.
Deeply committed to the professional growth of employees and colleagues within his/her team.
Fluent in English, French is a plus.
5+ years experience within IT operations.
Experience in supporting internal or external users.
Experience in leading or managing technical teams is a plus.
Technical Experience in System and Database Administration (Windows, Linux, SQL , Oracle)
Technical Experience in Cloud solutions (Cloud Native Platfrom, IAAS, CAAS) is a plus.
Technical Knowledge in DevOps tools, Big Data and Elastic solutions is a plus.

Le plus de l'offre
The Managed Applications Cloud Expertise "MAC Team" is providing Level 2/3 support to Orange Business internal employees globally on 150+ applications for both the International and French domain.

MAC team handle the “middle tier” role in the multi-layered Orange Business Applications support chain and is responsible for keeping the availability of applications in line with their business criticality as well as focusing on the user communication aspects. The team interact with other parties such as Development, Implementation, Change management, Crisis and Problem management, Service level management, Service Level Engineering in addition to data center operations teams.

The job purpose is to operate and supervise the day-to-day operations of the MAC team under his/her responsibility delivering consistent and quality service to Orange Business employees and Business partners while ensuring operational objectives are met.


Contrat
CDI