Recrutement de 01 Operations Manager BOA

Recrutement de 01 Operations Manager BOA
Niveau d'études: Non précisé
Expérience: Non précisé
Expire le: 04-12-2022
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Antananarivo, Madagascar
Operations Manager BOA

Ref : 569544 | 05 Sep 2022

Date limite de candidature : 04 Dec 2022

Antananarivo,Madagascar: EVL

Votre rôle
Managing a team of Network Engineers whose core duty is incident management – after sales service and Customer care service for the French B to B market for voice over IP services products & ADSL technology among others:

Responsible for the day to day running of the operation

Ensure KPI’s are met - Conduct proactive audit to meet customer satisfaction with improvement plan

Manage customer escalations

Review of tickets where SLA has been bridged and take remedial / corrective actions

Ensured delivery of outstanding customer satisfaction

Reporting and analysis of key performance indicators to ensure that SLA and customer expectations are met /Proactively identified and resolved problems that can potentially risk the quality of service

Interlocks with stakeholders within FBO & DEF

Identify training needs of new and existing staff based on gap identified

Process and resource optimization

Participate actively in new projects implementation and deployment

People Management

Performance Management

Increased autonomy of team members

Votre profil
Degree in Computer Science, Applications or Electronics

ITIL

Project Management principles / knowledge

Customer centric and orientation

Proven experience as Team Lead is an advantage

Le plus de l'offre

Entité
Customer Services & Operations

Contrat
CDI