Localité : Madagascar / Ambovombe Domaine : Informatique Niveau : Non precise Entreprise recruteur : ORANGE
Recrutement de 01 Operations Manager BOA
Niveau d'études: Non précisé
Expérience: Non précisé
Expire le: 04-12-2022
orange
Antananarivo, Madagascar
Operations Manager BOA
Ref : 569544 | 05 Sep 2022
Date limite de candidature : 04 Dec 2022
Antananarivo,Madagascar: EVL
Votre rôle
Managing a team of Network Engineers whose core duty is incident management – after sales service and Customer care service for the French B to B market for voice over IP services products & ADSL technology among others:
Responsible for the day to day running of the operation
Ensure KPI’s are met - Conduct proactive audit to meet customer satisfaction with improvement plan
Manage customer escalations
Review of tickets where SLA has been bridged and take remedial / corrective actions
Ensured delivery of outstanding customer satisfaction
Reporting and analysis of key performance indicators to ensure that SLA and customer expectations are met /Proactively identified and resolved problems that can potentially risk the quality of service
Interlocks with stakeholders within FBO & DEF
Identify training needs of new and existing staff based on gap identified
Process and resource optimization
Participate actively in new projects implementation and deployment
People Management
Performance Management
Increased autonomy of team members
Votre profil
Degree in Computer Science, Applications or Electronics
ITIL
Project Management principles / knowledge
Customer centric and orientation
Proven experience as Team Lead is an advantage
Le plus de l'offre
Entité
Customer Services & Operations
Contrat
CDI
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