Localité : Egypte / Caire Domaine : Securité Niveau : Non precise Entreprise recruteur : ORANGE
Recrutement de 01 Security SDWAN Expert
Niveau d'études: Non précisé
Expérience: Non précisé
Expire le: 09-08-2022
orange
Cairo, Egypte
Security SDWAN Expert
Ref : 566246 | 11 mai 2022
Date limite de candidature : 09 août 2022
Egypt Cairo - Egypte
Votre rôle
Key tasks and responsibilities:
• Troubleshooting and resolving high complexity customer faults.
• Provide next level technical support for SDWAN as a service.
• Perform service changes by assessing risk and implementing requests reported within the agreed Change Management process through Orange Change tools.
• Resolve service problems by performing root cause analysis and designing action plans for unknown errors reported through: Problem Management Dashboard.
• Perform solution releases by authorizing, validating (changes, upgrades, updates, patches and migrations) and implementing them.
• Manage customer (internal and external) calls and provide them with regular updates as per each of the service support processes
• Perform SIPs actions managed by senior engineers and update the action plan of the SIP
• Perform technical & management escalation as implied by the escalation process to ensure security tasks are progressing toward resolution and/or completion.
Votre profil
Skills and Qualifications:
- Excellent network troubleshooting skills in the following :
- Nice to Have CCIP, SDWAN technologies (Viptela, Meraki)
Le plus de l'offre
Orange Business Services is an Equal Opportunity Employer. We are committed to a diverse workforce and do not discriminate on the basis of age, gender, race, ethnic origin, sexual orientation, gender identity or gender expression, religion/belief, national origin, marital status, disability or veteran status.
Entité
Customer Services & Operations
Contrat
CDI
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