Recrutement de 01 Service Desk Engineer

Recrutement de 01 Service Desk Engineer

Niveau d'études: Non précisé
Expérience: Non précisé
Expire le: 22-10-2023
orange
Antananarivo, Madagascar
Service Desk Engineer

Ref :576606 | 24 juil. 2023

Date limite de candidature : 22 oct. 2023

Madagascar-Antananarivo - Madagascar

Votre rôle
Mobility Specialist aim to support the Customer’s strategy and policies of direction and control as well as to fulfil the Customer’s requirements for mobility management solutions across their operating footprint over a 24/7 basis.

- Management of all related services included in Customer contracts for France & International perimeter

- Act as a first line of support (both L1 commercial and L1 technical) for all mobility services including voice, data, Internet of Things and Mobile Device Management

- Provide direct customer support activities (including customer facing calls, ticketing tools, emails and through customer portal)

- Make in depth investigation on all the customer reports in case of anomalies and take appropriate actions to provide complete and accurate reports to customer

- Carry out specialized tasks as may be assigned by dedicated units including backoffice duties

- Collaborate and contribute to specific projects (new activity set up) and specific customer-related projects

Votre profil
- Good understanding of mobile environment, Internet of Things and Mobile Device Management technologies

- Good understanding of the commercial and multinational business environment

- Good organizational and planning skills

-Good communication and decision making skills

-Good time management skills

-Good Customer-oriented attitude

-Good problem solving and analytical skills

-Process-oriented and attention to details

-Self-motivated and willing to learn

-Excellent initiative in owning problems and finding solutions

-Team Spirit

-Flexible working hours (odd hours, night shift system for 24hrs/7days activity).

-Fluent in Englsh and French (spoken and written)

Le plus de l'offre
- Customer Service experience is a plus

- Some experience in mobile networks and mobile device management is desirable

- Service Level management is also a plus

Entité
Global Delivery & Operations
L’ambition d’Orange Business est de devenir l’intégrateur réseaux et numérique de référence en Europe, en nous appuyant sur nos forces autour des solutions de connectivité nouvelle génération, du cloud et de la cybersécurité.

Nos 30 000 femmes et hommes présents dans 65 pays, dont chaque voix compte, sont tous animés par la même détermination et le même esprit d’équipe, pour construire les solutions digitales d’aujourd’hui et de demain et créer un impact positif pour nos clients, pour leurs salariés et pour la planète.

Nous offrons des opportunités passionnantes grâce à des projets innovants dans la data et le digital, le cloud, l’IA, la cybersécurité, l’IoT, ou encore le digital workspace et le big data.

Venez vivre cette aventure avec nous !

Contrat
CDI