Recrutement et 01 Head of ServiceNow development

Localité : Egypte / Caire
Domaine : Sociologie
Niveau : BAC
Entreprise recruteur : ORANGE

Recrutement et 01 Head of ServiceNow development

Niveau d'études: Bac
Expérience: 2 ans
Expire le: 23-10-2023
Cairo, Egypte
Head of ServiceNow development

Ref :576006 | 25 juil. 2023

Date limite de candidature : 23 oct. 2023

CityStars, Cairo, Égypte - Egypte

Votre rôle
Role Overview:

Within Orange Business Services CIO, the ServiceNOW (development) Team lead manage a transversal SW developer, across multiple SNOW platforms and projects hosted at ServiceNow cloud, which is used for highly customized customers, large & complex deals to provide an innovative ITSM, CSM, TSM & ordering solutions. This SW lead will be working across OB to set the best practice, and modular way of development on SNOW PF and integrating with customers and OB eco systems, this practice should be used by GDO & IB in customizable way to serve our customers’ needs.

Duties and Responsibilities:

Design and build the needed SW development practice to allow different development team to work on same platform.
Responsible to participate with Technical Architects and Developers on enhancement/change request to understand better the business and technical requirements.
Code review, to make sure it is following the development standards and design patterns.
Act pro-actively to prevent/reduce future bugs/defects.
Provide effective reporting on team productivity and metrics on a periodic basis.
To lead and manage a team of software developers, supporting them in building industry
Leading, search engine optimised, robust and innovative software solutions that are fit for


To develop a strategy for the team to meet the company’s goals and objectives, and to improve
The quality of the service it delivers internally and externally. To plan and monitor the successful

Implementation of this strategy.

Responsible for the quality and technical approach taken by team members, ensuring it is in-line
With the company strategy – and that projects are delivered on time and on budget.

Creating and maintaining a professional culture within the team, where individuals take
Ownership and are fastidious and proud of delivering excellence and quality.

To drive the strategic direction of our products & services considering emerging and
Legacy technologies

To oversee strategy for both product and bespoke code base platform definition and

To strategically decide whether we can inherit existing /support legacy code bases – and how
We handle our growing levels of software support

To devise a tactical plan which can be collaboratively carried out by the team – to implement
Improvements to our products, services, processes, and knowledge sharing within the team

To plan for team growth considering the blend/level of skills required within team
To assist in resourcing decisions
To review project progress and overview of the performance of all individuals in team
To coaching and performance manage where necessary
To facilitate the smooth delivery of all projects, enhancements and support delivered by the

To make sure that all team members have the latest in-depth knowledge of all onsite and
Relevant offsite aspects at the heart of all decisions on projects or enhancements that they


To facilitate technology and methodology decision making throughout team, including
Standardization of system architecture, reusable code base development, versions of

Software tools, best practice, source control and deployment processes

To have a clear task list and plan for inducting new members into the team and bring them
Up-to-speed as quickly as possible

To make sure that all training and support that team members require is delivered internally
Or externally

Software development

To keep up to date with the latest software development technologies and methodologies
To drive consistent standards and approaches throughout the team
To write clean and healthy structured, well documented code
To build future-proof reusable core code libraries, which can be shared, in-order to drive
Further efficiencies throughout the team

To deliver code which is well tested and consistently error free
To design and build database schemas with integrity and scalability with data access layers
That are optimized for performance and security

Votre profil
A bachelor’s degree in Computer Science/Engineering (or a related field).
10+ years of SW development.
2+ years of experience in a multinational environment.
3+ years of management
Excellent knowledge in Java, JavaScript, (or C++), APIs and Web Services concepts (REST, SOAP), Database Management, Design, and SQL.
ServiceNow is a plus
A senior level software developer with strong and successful technical lead experience
Experience of leading a team of developers
Advanced level (knowledge and experience) of programming languages and methodologies
Experience of managing, directing and motivating staff to deliver projects with stretching
Scope and objectives

Highly numerate and literate, with the ability to produce top quality written specifications
And strategy and implementation communication

Proactive and highly organised, with strong time management and planning skills
Able to meet tight deadlines and remain calm under pressure
Excellent English skills, French is a plus.
Highly organized with the ability to manage and priorities a varied and complex workload.
Ability to take ownership of issues and suggest, negotiate, agree, and deliver appropriate solutions.
Ability to perform under pressure and to work using own initiative as well as part of a team.
Highly collaborative at all levels, interfacing with both technical and non-technical staff, and able to give/receive critical feedback.

Le plus de l'offre

Chief Technology Info Office
L’ambition d’Orange Business est de devenir l’intégrateur réseaux et numérique de référence en Europe, en nous appuyant sur nos forces autour des solutions de connectivité nouvelle génération, du cloud et de la cybersécurité.

Nos 30 000 femmes et hommes présents dans 65 pays, dont chaque voix compte, sont tous animés par la même détermination et le même esprit d’équipe, pour construire les solutions digitales d’aujourd’hui et de demain et créer un impact positif pour nos clients, pour leurs salariés et pour la planète.

Nous offrons des opportunités passionnantes grâce à des projets innovants dans la data et le digital, le cloud, l’IA, la cybersécurité, l’IoT, ou encore le digital workspace et le big data.

Venez vivre cette aventure avec nous !


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