Recrutement-Incident Management Specialist

Recrutement-Incident Management Specialist
Niveau d'études: Bac
Expérience: 2 ans
Expire le: 10-08-2022
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Cairo, Egypte
Informatiques, Télécommunications
Incident Management Specialist

Ref : 569248 | 12 mai 2022

Date limite de candidature : 10 août 2022

CityStars, Cairo, Égypte - Egypte

Votre rôle
Ø Provide technical point of contact for customers’ incidents.
Ø Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams.
Ø Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs.
Ø Document all troubleshooting and incident management actions via the electronic
Ø Obtain and document data integrity issues and ensure getting valid Reason for Outage (RFO) when applicable and to note it in detail and gain agreement to incident management system in a timely manner.
Ø Perform technical escalations to different Problem Management teams in line with company procedure and case/incident excellence.
Ø Perform and own technical management escalations in line with company procedure and case excellence policy. closure by customer or Service desk represents

Votre profil
Bachelor’s degree in telecommunication engineering or computer science
- Fluent in English
- Solid knowledge on the technologies supported by the team
- (0-2) working experience
Excellent communication, interpersonal, organizational and presentation skills
- Good consulting and problem-solving skills
- Ability to demonstrate emotional intelligence and communicate effectively to team members and customers
- Able to work efficiently and independently to meet deadlines
- Able to understand complex customer infrastructure and has a good understanding of
services offered
- Ability to work under pressure and deal with multiple tasks

Le plus de l'offre

Entité
Customer Services & Operations

Contrat
CDI