Recrutement de 0 1 Customer Experience Agent

Recrutement de 01 Customer Experience Agent
Niveau d'études: Non précisé
Expérience: Non précisé
Expire le: 26-07-2022

Maersk Line
Toamasina, Madagascar
Transports et logistique
Customer Experience Agent

Full time
MG - Toamasina

Owns and manages the customer experience of small/mid-sized customers
(Essential Services Customers). Has responsibility for the end to end
customer experience in compliance with all company procedures.
Are you committed to delivering a world class service to customers? Do you have a proactive approach and a positive can-do mind-set? Are you an excellent communicator, with the ability to take on multiple tasks in a constantly changing environment?

In this role you will be accountable for the following:
· Own customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions

· Work with our extended Customer Experience team (based in India) to ensure the smooth execution of the end-to-end shipment lifecycle and high-quality service levels for our customers

· Through proactive and efficient teamwork, you will reduce the need for service recovery by anticipating and solving problems before they happen

· Deliver proactive customer service by tracking shipments and notifying customers of relevant deviations from the schedule, including potential solutions or alternatives

· Where there is a risk to the customer experience, you will address the root cause - constantly seeking ways to improve our service

· Act as a primary contact for customers with the end goal to build strong relationships and gain an understanding of their business, service needs and drivers

· Use your relationship building skills and fantastic customer service to increase revenue, by growing our customers’ business and promoting added value services

Who and What we are looking for:
· A strong customer service background, with proven success in a similar role

· Passion for customer satisfaction and service excellence. Logistics experience is essential

· Ability to use rigorous logic and methods to solve difficult problems with effective solutions to be someone who can eliminate roadblocks and maintain focus

· A flair for learning quickly when facing new problems and the right attitude to accept the challenge of unfamiliar tasks

· Comfortable with managing multiple systems

· Motivated by achieving results, and accustomed to high performance KPIs

· Strong commercial awareness and good sense of communication

· The ability to build rapport and collaborate with different teams

Informations supplémentaires
Ref. R28206

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.