Recrutement de 01 Accountability to Affected Population Analyst

Recrutement de 01 Accountability to Affected Population Analyst
Niveau d'études: Bac + 3
Expérience: 3 ans
Expire le: 21-11-2023

FAO
Mogadiscio, Somalia
Humanitaire (ONG, Associations, ...), Projet/programme de développement
Job Description - Accountability to Affected Population Analyst (2303375)

Job Description: 2303375

Accountability to Affected Population Analyst

Job Posting: 07/Nov/2023
Closure Date: 21/Nov/2023, 11:59:00 PM
Organizational Unit: FRSOM
Job Type: Non-staff opportunities
Type of Requisition: NPP (National Project Personnel)
Grade Level: N/A
Primary Location: Somalia-Mogadiscio
Duration: 6 months
Post Number: N/A
IMPORTANT NOTICE: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device

FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture
Qualified female applicants, qualified nationals of non-and under-represented Members and person with disabilities are encouraged to apply
Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO's values
FAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination　　
All selected candidates will undergo rigorous reference and background checks
All applications will be treated with the strictest confidentiality

Organizational Setting
The key mission of the FAO Representation in Somalia, which is led by FAO Representative (FAOR), is to assist and support the national government to develop policies, strategies and programme aimed at accelerating the Implementation and achievement of the Sustainable Development Goals (SDGs) in the area of FAO's global mandate and Strategic Objectives. More specifically, FAO's response aims to address national needs and priorities in achieving food security, reducing hunger and malnutrition, developing agricultural, fishery and forestry sectors, and ensuring the sustainable use of environmental and natural resources and respond to recurrent emergencies. The current portfolio of activities of the FAO Representation in Somalia includes a wide scope of technical support interventions ranging from policy support through livestock and crop production, to natural resource management, Nutrition, value chain, food security analysis and water and land information management. FAO is also implementing several emergency, resilience-building and development interventions, with the support of its five field offices and close to 400 staff in partnership with the Federal and State line ministries.

Reporting Lines
Under the overall supervision of the FAO Representative in Somalia and the technical supervision of the Compliance Officer.

Technical Focus
Under the direct supervision of the FAO Representative and of the Compliance Officer, the Compliance Monitoring Assistant will contribute to efforts that monitor projects outputs against work plan and targets, including those of the Service Providers for the overall FAO Somalia Programmes. The incumbent will specifically assist in the operations of the Call Centre and the Compliance Unit.

More specifically the duties and responsibilities of the Accountability to Affected Population Analyst (AAP) will include:

Tasks and responsibilities
• In consultation or on the instruction of the Compliance and AAP monitoring officer, receive, log when applicable and track all Feedbacks, Grievances and Complaints received up to resolution of cases; Log all actions taken for each case until timely closing the loops.
• Refer program/technical specific complaints and feedbacks to the concerned staff or units/sectors with copy or on instruction of the Compliance and AAP Monitoring Office; follow up on issues raised and log actions taken.
• Assist in collecting data and information on the activities of each component of the FAO emergency and programme components.
• Assist in compiling the data for each component of the emergency and programmes.
• Organizes and conducts phone-based surveys during peak of the CC activity.
• Maintain a schedule of surveys and work efficiently towards their completion.
• Follow FAO SO survey methodologies and existing formats for data and metadata storage (databases, tools, protocols).
• Enter data received from key informants into FAO SO databases.
• Maintain a schedule of surveys and work efficiently towards their completion

CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Minimum Requirements
• Bachelor’s degree in management, social research, and development studies, sociology, public admin, political science, community development or a related field.
• Minimum of 3 years of work experience in a call centre coordination role is required. Experience in complaints handling, or feedback mechanism role is preferred.
• Working knowledge (level C) of the FAO official language used for communication within the country (English) and working knowledge of the local language(s) is required.
• National of Somalia

FAO Core Competencies
• Results Focus
• Teamwork
• Communication
• Building Effective Relationships
• Knowledge Sharing and Continuous Improvement

Technical/Functional Skills
• Familiarity with relevant UN and other international organizations active in Somalia and the sector.
• Experience in Somalia

Selection Criteria
• Qualified female candidates are strongly encouraged to apply