Recrutement de 01 Counter Lead

Recrutement de 01 Counter Lead
Niveau d'études: Non précisé
Expérience: 3 ans
Expire le: 26-07-2022

Maersk Line
Tema, Ghana
Transports et logistique
Counter Lead

Full time
GH - Tema

Opportunité
Would you like to be part of a value driven, commercially oriented international environment where we enable global trade every day? As the Counter Lead, you will be responsible for all customer service activities within your assigned scope. You will drive the team's performance including the customer experience delivery.

WHAT WE OFFER:
When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together.

Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief

KEY RESPONSIBILITIES:

People Development and Engagement:
Leverage on the Capability Framework Model to identify areas for individual Agent development

Conduct periodic performance review sessions with team members and regular 1:1 focusing on personal development and growth

Ensure that the team engagement is priority and Gallup actions are carried out in a timely manner

Customer Experience:
Be the ambassador for our customers and share best-practices and knowledge with your team to improve experience

Drive the Maersk Digitalization vision

Own customer feedback and initiate conversations with relevant stakeholders on how to improve

Establish relationships with our customers and stakeholders to strengthen our footprint with them

Performance:
Responsible for team productivity and efficiency metrics

Responsible for Business Control at the Counter

Own and implement Global / Local Counter Project roll outs

Create and own all (SOPs & IOPs)

Deliver on business KPIs in efficient and effective way

WHO WE ARE LOOKING FOR:
Passionate individual who strives to improve Customer Experience

Willing to challenge stagnant processes, and create an environment of learning and creativity to improve our performance

Enjoys collaborating across multiple teams, functions, and geographies

Can lead a team to ensure operational and customer-first excellence

Comfortable with Change Management and capable of delivering high quality before, during and after transformation.

Good moral compass and ability to work the Company’s values.

3-5 years of relevant experience in a customer-facing role

Shipping and Customs knowledge will be an added advantage

If the above information sounds good to you, please apply by clicking on the “Apply Now” button on the top of the page.

Counter Lead

Informations supplémentaires
Ref. R27601

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.