Recrutement de 01 Customer Experience Consultant

Recrutement de 01 Customer Experience Consultant

Niveau d'études: Non précisé
Expérience: Non précisé
Expire le: 03-07-2023

Maersk Line
Luanda, Angola
Transports et logistique
Customer Experience Consultant

Full time
AO - Luanda

Opportunity
Maersk is aiming to be among the best logistics companies providing a higher customer satisfaction and Loyalty and is requiring for that to have customer experience teams being Customer-Centric. Leaders in CX team will ensure our vision of delivering a world class Customer Experience is Anchored in empathy, proactivity and value addition

WE OFFER
Maersk is looking for a Customer Experience Consultant that will be responsible for owning/managing the customer experience of his/her customers by identifying issues proactively, building strong relationship with customers and identifying solutions which benefits both Maersk and the customer.

RESPONSABILITIES
Customer’s business acumen and ability to know what factors drives the decision making.

Onboard customers and build strong and collaborative relationship with both established and new customers.

the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders.

Understanding of external factors impacting Customer’s supply Chain & understand their sense of urgency, service needs, drivers and desires.

Ability to align with customer expectations upfront & to be able to respond with suggested solutions.

Be fully responsible for customer satisfaction across Maersk product offering (own customers).

Lead Digital adoption discussions with customers.

Cross-sell & upsell Logistics and Services products to customers.

Performance reviews with customer.

Responsible for vendor management and shipment order consolidation planning, without physical cargo execution.

Proactively track shipments and notify customers of relevant deviations from the transport plan including potential solutions or alternatives.

Willingness to go the extra mile towards the customers & with focus on providing solutions.

In general, actively seek out and act on continuous

WHAT WE ARE LOOKING FOR
Knowledge of shipping, supply chain or logistics industry

Excellent Stakeholder management-, interpersonal-, and communication-skills

Energetic, Well-organized, and Self-Initiated • Analytical and problem-solving skills

Good Process understanding & digital proficiency

Ability to work under pressure keeping quality in focus Classification: Internal

Strong execution mindset

Strong Cost conscious and optimization mindset

Additional info
Ref. R67721

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.