Recrutement de 01 Customer Experience INTERN

Recrutement de 01 Customer Experience INTERN
Niveau d'études: Bac + 3
Expérience: 1 an
Expire le: 20-02-2024

Maersk Line
Kigali, Rwanda
Humanitaire (ONG, Associations, ...), Projet/programme de développement
Customer Experience INTERN

Full time
RWKIG01 - Kigali- Maersk Rwanda Limited, Kigali Heights, 2nd Floor

Opportunity
A.P Maersk Rwanda is looking for a motivated, driven, and knowledgeable Customer Experience INTERN in Kigali.

The internship holder will Oversee and coordinate operations activities ensuring service excellence and customer satisfaction while ensuring compliance with our internal SOPs and the Government’s statutory regulations.
He/She will also work closely with Delivery team to drive the business performance of the product to maximize the P & L results and develop the business on a short and long-term perspective.

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.
Main Responsibilities:
Maintain close contact with assigned key clients and respond to any queries arising in service delivery

Maintain close contact with our field operations to ensure excellent service delivery to guarantee sustainable business relationship with both the agents and the clients

Maintain close contact with our agents to ensure excellent service delivery to guarantee sustainable business relationship with both the agents and the clients

Drive the team’s operations by planning duties with field team and other functions as when field jobs arise. Follow up via field visits to ensure work is done effectively and efficiently to the client satisfaction.

In liaison with the Head of Department, execute business development strategies for weekly/monthly customer performance reviews.

Keep track of the P&L of all jobs handled to ensure we remain as profitable as per commercial SLI

Flag any direct or indirect costs that have a negative impact to profitability

Dispatch of customer invoices & other related documents

Offer solutions to customer queries and disputes

Execute the company’s overall objective through collaboration with other team members, other functions, and supervisor/department head

Coordinate CHB, VAS, Trucking, Warehousing, and any other services as may be requested by customer/line manager

Capture Voice of Customer frequently and provide feedback to the team to improve inland delivery performance and experience

Handle system updates and customer requests in accordance with defined processes

Ensure all relevant costs are timely updated in systems and ensure charges are passed on to customer

Upselling & cross selling of LnS opportunities.

Daily updates to customers via email & WhatsApp groups

Other ad hoc assignments as may be given to you by your line manager.

Role Related Competencies (Skills and Abilities):
Min Qualification: Bachelor Degree in Business or related field

+1 years of Experience or internship in Customer service preferably in the logistic industry.

Good understanding of Supply Chain, and Logistics is an advantage.

Fluent English and Conversational French is a Must.

Good knowledge of Microsoft Package especially Excel.

Proper understanding of INCOTERMS, Customs Documentation, and import/export processes.

Good communication/presentation skills

Stakeholder Management

Customer orientation/Collaboration/Agility

Be able to effectively prioritize workload

Role Related Desired Qualities:
Conceptual and strategic thinking

Business acumen

Good communication skills

Ability to drive and deliver results

Solution oriented

Build value-based relationships

Analytical ability and problem solving

Attention to detail

Ability to work with minimal supervision.

Not a procrastinator and good at time management

Our recruitment process:

Please apply before the 20 of February 2024.

If your profile matches job requirements, our recruiter will get in touch to share more about the role and get to know you better.

If successful, you will discuss the role with the Line Manager and his team.

#LI-TB1

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.



Additional info
Ref. R92960

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.