Recrutement de 01 Customer Solutions Manager

Recrutement de 01 Customer Solutions Manager
Niveau d'études: Bac + 3
Expérience: 5 ans
Expire le: 05-12-2022

Maersk Line
Johannesburg, South Africa
Transports et logistique
Customer Solutions Manager

ZA - Johannesburg

Opportunité
Are you a customer-oriented person who is passionate about employee experience and have high energy and strive for achieving the best in what you do to efficiently manage resolutions? Then this role is for you!

Maersk is looking for a Senior customer focused and driven candidate to take up the new and exciting role of Customer Solutions Manager in Johannesburg and Cape Town. In the role, you will be a critical partner to our Sales Team leveraging your delivery experience with large scale developments and evolution of the end-to-end value proposition per segment/per vertical based on identified customers’ needs and supported by insights from marketing resulting in market-differentiated customer solutions.

Ideally, you will have proven experience in Automotive, Retail, FMCG or Chemical Industry.

The role reports to our Sales Manager.

We Offer:
Working at Maersk brings a unique blend of being part of a rich heritage and an enthusiastic, youthful, fast-paced logistics company. We believe in rewarding and recognizing individual performances within highly professional teams supported by our distinctive values.

Collaborative and commercial mindsets are the key cornerstones of being a high performer in Maersk. Ours being a network business, it is key that you are able to think and act beyond your own domain and geography of work. By commercial mindset we mean your ability to think of the benefits Both customer and Maersk; in whatever action, you take, irrespective of your position and role.

Successful candidates will have a strong delivery and change management background, be detail oriented, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead virtual teams. Your enterprise experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions.

You will be part of a new build African team as desire to deliver best in class service, effective communication, cost awareness and continuous performance which supports our growth aspirations and the success of our customers within Logistics.

Key responsibilities:

Develop: Understanding and translation of customer and vertical needs (current & emerging), capturing insights to drive Value Proposition development.

Identify cross vertical value elements when bundling products on area level (both standard & customized).
Support front-line sales in a customer-driven approach to identify needs and pain points to drive value proposition development.
Work with product teams to develop solutions by providing customer insights, captured from frontline and client-engagements.

Scale & Apply solutions: Bundling of global and local value propositions into relevant customer solutions.
Do resource prioritization – Assess customer needs against Maersk capability to develop a solution.
Bundle products, replicate solutions and scale up existing solutions.
Ensure the value proposition is completed and in good standard before submitted to customer.

Institutionalize: Thought Leadership, Collaboration & Best practice sharing.

Develop customer use cases based on vertical insight to drive growth.
Build a library of successful value propositions and share best practices.
Active participation in the Solutions community, driving best practices and organizational learning across the geographies and verticals.
Coach account owners around L&S selling.

Who we are looking for:
Bachelor´s degree.
5+ years of product management and/or business development experience across different industry verticals, preferably direct experience with global automotive OEM´s, Logistic, Retail, FMCG or Chemical Industry.
High-level understanding of product features and benefits and how they address customer pain points.
Analytical and customer centric mindset with proven capability creating and building written business proposals translating customer requirements in structured value propositions.
Effective communicator, proficient in stakeholder management with proven capability to build buy-in and excitement in a matrix organization structure.
Extensive knowledge of complex end to end logistics & services concepts.
Highly collaborative with ability to lead cross functional and remote project teams both locally and internationally.
Strategic partnering financial acumen, matrix management, value co-creator, presentation skills.

Informations supplémentaires
Ref. R42630

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.