Recrutement de 01 Customer Success Partner

Recrutement de 01 Customer Success Partner
Niveau d'études: Non précisé
Expérience: Non précisé
Expire le: 17-11-2022

Maersk Line
Cairo, Egypt
Transports et logistique
Customer Success Partner

EG - Cairo

Opportunité
Are you committed to delivering a world class service to customers?

Do you have a proactive approach and a positive can-do mind-set?

Are you an excellent communicator, with incredible attention to detail and the ability to take on multiple tasks in a constantly changing environment?

Come and join successful and ambitious Commercial team in Egypt!

We Offer
This role is great for an individual who thrives within a fast paced, performance driven environment. With an exposure to internal and external stakeholders, you will be part of a talented, diverse team where your voice and ideas will be heard, and you can really make a difference.

This role will provide constant challenge, and the scope to learn in an open and friendly atmosphere. It is an opportunity to join a company that values employees, with a strong focus on continuous improvement and personal development.

In this role you will be able to contribute to the growth of the business of Maersk. You will also get strong commercial sales experience working with our customers.

Key Responsibilities
• Deliver the volume from assigned customer portfolio

• Ensure a positive customer experience by ensuring that rates, commitments, free time and credit is filed according to agreement

• Be the primary contact point for the customers for price requests. Assisting in ensuring that rate negotiations are completed and advised to all relevant parties as soon as agreement has been reached and confirmed by the customer

• Support the account manager in executing the annual tenders

• Ensure timely payments from the customer and settle disputes

• Coordinate between the customer and internal departments, ensuring customer requests are routed to the right stakeholders and resolved

• Stay up to date on operational performance and pro-actively communicate with customer around major issues

Who we are looking for?
• We are looking for a motivated, persistent and analytically skilled Customer Success Partner to be part of managing the relationship with some of our largest customers.

• Customer first mindset: You are good at forming relationship and able to understand the customers requirement and turn these into solutions. You understand the value the customer brings to Maersk and are able to find and implement solutions that are mutually beneficial to the customer and Maersk.

• Sales support experience

• Experience in logistics is an advantage

• Good understanding of the market and the products

• Good communication skills

• Ability to listen, understand and influence

• Ability to manage multiple stakeholders

• Ability to handle multiple tasks in a constantly changing environment

• High levels of accuracy and the ability to maintain data

• Fluent in English and Arabic

Informations supplémentaires
Ref. R46811

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.