Localité : Côte d'Ivoire / Abidjan Domaine : Gestion d'entreprise Niveau : Non precise Entreprise recruteur : Maersk Line
Niveau d'études: Non précisé
Expérience: 7 ans
Expire le: 20-10-2021
Maersk Line
Abidjan, Côte d'Ivoire
Transports et logistique
CWA Area Implementation Manager
Cote d'Ivoire
Abidjan
Local
Supply Chain/Logistics
Operations
Last application date: 20/10/2021
We are looking for a commercially focused and driven candidate to take up the new and exciting role of CWA Implementation Manager In Customer Experience based in Abidjan.
He/she will be responsible to lead new customer implementations for accounts owned in the area bridging the Product, CS, FIN, GSC, Sales and Operational (Execution) activities, to ensure smooth onboarding and transition of new or additional business into the organization.
We offer
- A challenging and exciting opportunity to work in fast-growing and dynamic markets with a highly-committed leadership team.
- Exposure into executive selling and stakeholder management skills that are required to thrive in a fast-growing market.
- You will get to focus on creating valuable relations and work with highly-professional teams in an environment where you will be valued, recognized and well-rewarded.
- Moreover, you will expand your business network and enrich your market and product knowledge while contributing to the continuous success of the Central West Africa Area.
Key responsibilities
Implementation and Onboarding:
For all new and returning businesses owned in the area and supports where required new global accounts implementation.
Project Management
• Drive the overall onboarding and implementation project plan across all geographies and ensure delivery of all functions, including operations, IT, HR and finance.
• Risk management and stakeholder management. Ensure Confidential & Neutrality guidelines are in place
• Follow through the on-boarding process and hold all execution teams accountable of their part during the hypercare period
• Strictly manage scope with clients and ensure solution implemented stays in line with the solution sold.
• Ensure infrastructure for new client solutions is in place including recruitment and training, SOPs, IOPs, IT & EDI integration, client and vendor training, and KPI reporting (SCM solutions)
Operational Engagement
• Follow up with all teams involved for an effective onboarding on all new and returning business
• Define success criteria for each implementation and drive the performance management on same
• With Execution leaders agree the duration for Hypercare and sign off on business as usual
• Ensure operations are optimized and products are delivered under the highest service quality possible.
• Identify practices and behaviors impacting the customer experience and work with CI to improve processes
Commercial Engagement
• Feedback to the rest of the commercial organization learnings from previous implementation and onboarding with a view to improving the process
We are looking for
• +7 years’ experience in Logistics
• Deep understanding of end to end logistics operations
• Good commercial acumen and ability to interact with customers
• Excellent understanding and focus on Customer Experience and Execution of products
• Excellent understanding of existing platforms
• Understanding E2E Business Landscape and Operational Excellence
• Highly structured and analytical
• Proven Process improvement & Project Management experience
• Strong influencing skills and stakeholder management
• Result driven combined with the ability to achieve results through people
• Proven leadership skills
• Excellent communications skills
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