Recrutement de 01 CX Agent Landside Transportation

Recrutement de 01 CX Agent Landside Transportation

Niveau d'études: Non précisé
Expérience: 3 ans
Expire le: 01-05-2023

Maersk Line
Dar-es-Salaam, Tanzanie
Transports et logistique
CX Agent Landside Transportation

TZ - Dar Es Salaam
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Oportunidades
At Maersk, we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

In this position, the incumbent will have an opportunity to acquire skills and knowledge in the following areas:
- Customer Service Delivery
- Achieving results through influence & partnership
- Working in an integrated Operation team and teamwork & cooperation (relationship building)
- Interpersonal skills (impact & influence) and Client Management & Communication skills
- Telephone Skills and Continuous Improvement Techniques
- Knowledge of the clients supply chain and Managing multiple objectives and priorities
- Time management and Interactions within large culturally diverse multinationals

RESPONSIBILTIES:
Coordinate operations for all cargo headed to DRC via Tanzania

Collaborate closely with colleagues in Tanzania, vendors, terminal, and other external entities to ensure that the best possible service is offered to our customers.

Develop market (LnS) penetration and growth strategies including a detailed environmental analysis.

Conduct research to identify the key pain points of our customers in Tanzania.

Establish, maintain, and develop strong relationships with our customers to encourage up-selling and retention.

Pursue leads and move them through the sales cycle.

Ability to generate new revenue independently.

Create and drive a sales plan strategy that successfully meets monthly sales target and initiatives.

Engage with Decision Makers at all levels and targeting business across various industries.

Timely communication with management and when necessary, seek assistance

REQUIREMENTS:
Diploma or Degree in Supply Chain, Logistics, or related fields.

3 or 5 years working experience required preferably logistics management or Customs.

Good interpersonal communication skills, relationship management and collaboration skills.

Result driven and passion for growth.

Adaptive to fast and continuous change.

fluency in English, Swahili, & French is a plus

****Kindly note that the job application will close on the 1st of May, 2023. If successful, you will be contacted by a member of the recruitment team****

Outras informações
Ref. R62146

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.