Recrutement de 01 Intermodal Coordinator

Recrutement de 01 Intermodal Coordinator
Niveau d'études: Non précisé
Expérience: Non précisé
Expire le: 30-05-2022

Maersk Line
Casablanca, Maroc
Transports et logistique
Morocco Intermodal Coordinator
MA - Casablanca

Opportunity

Opportunity
To provide 1st class level of customer service to our clients, professionally and efficiently always and in accordance with documented procedures. To liaise with other key parties including third party suppliers and other Maersk LNS offices around the world. Innovate and look for new ways to improve the service we provide to our customers and increase business efficiency. To work with the commercial client owners to ensure all parties are aligned regarding the service delivery expected and delivered.

We offer
An exciting role, part of a dynamic and international organization with the possibility to continuously apply and develop your competencies.

You will get international exposure: As part of your job you will be building relationships with high level stake-holders and cross functional teams across the globe.

As a performance-oriented company, we strive to always recruit the best person for the job – regardless of gender, age, nationality, sexual orientation or religious beliefs.

We are proud of our diversity and see it as a genuine source of strength for building high-performing teams.

Key responsibilities
Manage and monitor the end-to-end inland service process in compliance with all company procedures.
Assist to all customer issues related to inland and facilitates their timely and effective resolution by engaging relevant internal or external stakeholders.
Provide a value add to the customers through effective business solutions by having good business knowledge / process understanding.
Maintain a Customer centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors.
Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed of the status.
Responsible for cross sell/up sell, customer retention.
Respond to all enquiries in a timely and accurate manner.
Work with Commercial team and customer service teams to establish and strengthen customer relationships.
Comply to specific customer SOP and monitor respective KPIs.
Execute reports or other tasks assigned by Team Leader/Manager.

We are looking for

Good knowledge of logistics.
Excellent communication skills and the ability to communicate confidently for coordination with stakeholders.
Stakeholder management skills and relationship building.
Passion to drive closures & high-level customer service orientation – Customer Centricity.
Result orientation.
Well-organized when working under pressure.
Team player – Works together with others in the business unit to achieve results, fosters teamwork.
Good understanding of operational processes.
Conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition.
Positive and proactive attitude.
Good command of both oral and written English.

Additional info
Ref. R17479

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.