Recrutement de 01 International/national consultant – SES Implementation Project Manager Croatia

Recrutement de 01 International/national consultant – SES Implementation Project Manager Croatia

Contract type: Consultant
Duty Station: Zagreb
Level: Consultancy
Location: Croatia
Categories: Fund Raising
UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a champion

The task of UNICEF in Croatia is to ensure that each child gets the support they need to reach their full potential. The goal of the five years’ partnership between the Government of the Republic of Croatia and UNICEF is to increase the quality of life for the most vulnerable children in Croatia. For more information on UNICEF Croatia programmes and impact, please visit our website at http://www.unicef.hr/.

UNICEF Croatia is transitioning from its legacy donor management system, Donor Perfect Online (DPO) to a leading supporter (donor, volunteer, digital follower) management system -- Salesforce technology-based CRM.  Salesforce technology will help UNICEF in laying a foundation for a network of millions of supporters who will take action for children. A new CRM system will help enhance UNICEF’s ability to better manage contacts, enhance advocacy, marketing, and engagement strategies with personalized content, better its development and fundraising approaches, make decisions based on enhanced analytics, and count on a solid infrastructure and security system to attract and cultivate donors, volunteers, and digital followers. It will also integrate smoothly with the ecosystem of UNICEF's applications and enterprise architecture to serve “one truth” of data and business intelligence across the organization.

How can you make a difference?

UNICEF Croatia is therefore looking to fill a project manager post to support, drive the discussion and engagement with the stakeholders in-office and the implementing partner in implementing the Salesforce CORE solution1 in the Croatia Country Office to ensure that the project is in-line with the scope, budget and timeline. It is important that the project manager has an understanding & broad knowledge of UNICEF Croatia fundraising strategy and activities, along with extensive experience in using the donor management system.

In addition, as the Scrum Master, this post is also expected to become a Professional Scrum who understands and lives the Scrum Values:

Courage to do the right thing and work through difficult problems
Focus on delivering value to users, customers and stakeholders every Sprint
Commitment to achieving the Sprint Goal, Product Goal and Definition of Done
Respect each other's experiences, backgrounds and abilities
Openness about all work and any challenges with performing that work
1The CORE solution is a Salesforce managed package that provides a core data model while enabling distribution to Regional UNICEF Salesforce instance in Country Offices. The main purpose of the CORE solution is to provide a set of fundraising and marketing functions that enforce consistency of fundamental features, while enabling the Country Office to further enhance and localize these features further based on their unique needs.

Purpose of Activity/Assignment:

Under the direct supervision of the PFP (Private Fundraising and Partnership) Chief, the principal function of this post is to lead the delivery team for SES implementation in the Country Office, coordinating all aspects at a detailed level (Story & Task level) (Scrum Master) and leads the Change Manager in-country to ensure a smooth transition, maximize user adoption and usage, and minimize resistance.

Summary of key functions/accountabilities:

TASKS AND RESPONSIBILITIES:

Lead the delivery team for SES implementation in the Country Office, responsible for overall Salesforce implementation project management, coordinating all aspects at detailed level by using a RACI approach – see Expected Deliverables for details
Lead the Change Manager in-country to ensure smooth transition, maximize user adoption and usage, and minimize resistance
Work closely with CO Power Users, involving them in testing to ensure the platform is operable, and consulting them for inputs throughout most deliverables to define requirements while ensuring that the solution is built according to business needs
Drive the discussion and lead the engagement with the implementation of Salesforce project, and ensure the services provided by implementing partner are in compliance with UNICEF rules and regulation.
Coordinate with the local technical/implementing partner to monitor and support adherence to SES technical governance phase requirements, coordinating signoffs for technical designs and decisions, to ensure successful delivery of the project
Coordinate between global, regional, and local team daily, including different teams within the Country Office, i.e. Fundraising, Communication, ICT, Knowledge Management
Monitor data and reports in Azure DevOps, ensuring the story in Azure Dev Ops are up to date, aligned to agreed sprint, linked to relevant feature/epic
Attend status meetings and ensure provision of feedback as requested by relevant section
Participate in Sprint reviews and Sprint planning sessions, ensuring efficiency of all processes related to this project with limited redundancies and ensure maximization of the tight schedules of the team members involved in the project
Develop and maintain a project timeline, working closely with the team to ensure fulfilment of agreed deadlines and identify/offer solutions for resolving bottlenecks
Attend regular stand-up meetings, as required and report progress regularly to PFP Chief, rest of PFP and in-country stakeholders
Coordinate training with relevant specialists and organizing documentation for end users
Provide post go-live user support
Perform other tasks related to SES Implementation in-country as directed by the supervisor.
Expected Deliverables (within 180 days):

Efficient and effective implementation of SES to enable the Croatia Country Office fundraising team to transition smoothly from its legacy donor management system to a leading supporter (donor, volunteer, digital follower) management system – Salesforce technology-based CRM.
Contribute to the delivery of milestones for each execution phase per the Croatia RACI matrix, as follows:
Drive the CO team to successful completion of all deliverables assigned in the Croatia RACI matrix
Successful completion of deliverables where the Country Office Lead is identified as Responsible / Accountable in the Croatia RACI matrix
To qualify as an advocate for every child you will have…

Bachelor (S1) degree in Computer Science/Engineering, Information Technology, Marketing, or a relevant field is required.
At least five (5) years of related experience is required; preferably in UNICEF/UN or non UN large organization
Experience with Salesforce: Sales Cloud, Service Cloud, Marketing cloud, Community Cloud, BI tools (PowerBI, Tableau), Advanced Excel, DevOps is required.
Project management skills, with demonstrated experience managing and delivering large, complex projects, is preferred.
Deep knowledge of UNICEF current donor management system (Donor Perfect Online), and possesses experience in database management, is preferred.
Proven ability to work cross-functionally, navigating different organizational levels and stakeholders, while moving a large team towards a common goal, is preferred.
A passionate and energetic team member with a genuine interest in working in the international aid and development sector is preferred.
Fluency in English, both written and verbal is required. Knowledge of and fluency in the local language is an asset.
Personal attributes for this position:

Flexible and adaptable to change. Willing to experiment with new initiatives.
A team player determined to break down silos to create the best supporter experience possible.
Optimistic and forward thinking
Ability to think on your feet, make quick decisions and multi-task.
Take a proactive and innovative approach.
A high level of attention to detail.
Willingness to undertake routine administrative tasks
A commitment to the ideals and values of UNICEF.
For every Child, you demonstrate…

UNICEF's values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS) and core competencies:

Builds and maintains partnerships – Level 2
Demonstrates self-awareness and ethical awareness – Level 2
Drive to achieve results for impact – Level 2
Innovates and embraces change – Level 2
Manages ambiguity and complexity – Level 2
Thinks and acts strategically – Level 2
Works collaboratively with others – Level 2
Nurtures, leads and manages people – Level 2
To view our competency framework, please visit  here.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

UNICEF offers reasonable accommodation for consultants/individual contractors with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.

Advertised: 18 Jul 2023 Central European Daylight Time
Deadline: 01 Aug 2023 Central European Daylight Time