Recrutement de 01 IT/OT Engineer

Recrutement de 01 IT/OT Engineer
Niveau d'études: Non précisé
Expérience: Non précisé
Expire le: 30-05-2022

APM Terminals
Tangier, Morocco
Transports et logistique
IT/OT Engineer

MA - Tangier

Opportunity

Responsible :
Manage and monitor all installed systems and infrastructure
Install, configure, test and maintain operating systems, application software and system management tools
Proactively ensure the highest levels of systems and infrastructure availability
Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
Maintain security, backup, and redundancy strategies
Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
Participate in the design of information and operational support systems
Provide 2nd and 3rd level support
Liaise with vendors and other IT personnel for problem resolution
Provide end-user support services, including but not limited to Office applications, desktops, laptops, printers and mobile phones
Provide support, conduct maintenance, resolve incidents and implement change for local IT infrastructure services and assets, requiring hands-on interaction. Including, but not limited to datacenter racks, cabling, network and server equipment.
Provide support, conduct maintenance, resolve incident and implement change for local OT infrastructure services and assets, requiring hands-on interaction. Including but not limited to CCTV/OCR equipment, biometric readers, radio equipment and VMTs
Support the regional IT service delivery team when they require hands-on onsite IT/OT support for incident and change management
Install and replace end user and IT/OT infrastructure hardware devices
Resolve incidents within agreed service levels
Support during and outside of office hours

Accountable for :
End-user support services to agreed service levels
Providing support and maintenance of local IT/OT infrastructure requiring hands-on intervention, to agreed service levels and in collaboration with the regional IT service delivery team
Local IT / OT assets to stay within warranty and vendor support

Consulted about :
Local IT initiatives in the terminals
New technology and infrastructure used to support terminals operations
Terminal operational constraints
Local regulatory requirements

Critical Competencies :
Engineer diploma + 5 years’ experience in a similar role
Proven expertise in switching and Networking
Proven expertise in servers administration
Communicative –able to translate between technical and user language
Problem solving skills
English proficiency
Good documentation
Team player