Recrutement de 01 Major Incident Manager

Recrutement de 01 Major Incident Manager
Major Incident Manager
Full time
IN - Bangalore
Opportunity
Job Purpose/summary

Technology Operations is responsible for day-to-day maintenance and management of organization’s IT infrastructure to ensure delivery of the agreed level of IT services to the business.

Play a key role within the new 24/7 Operations Command and Control Centre based in Pune.

Lead, coordinate, and facilitate high-priority major incident service restoration and mitigation as quickly as possible.

Manage, maintain, support, and improve the Maersk IT Support, Operations, and Engineering department’s ability to respond to incidents across the entirety of the IT Infrastructure estate.

Key responsibilities

Lead, coordinate, and facilitate high-priority major incident service restoration and mitigation as quickly as possible.

Drive Service Management best-practice and ITIL process compliance across the business.

Work with vendors and subject matter expert colleagues to identify appropriate paths to resolve the issue and stop the ongoing business impact

Document, communicate and log follow up actions for later triage, prioritization, and action to avoid recurrences

Make recommendations based on clear, reasoned arguments and be able to spot problems before they occur.

Required experience

13+ total work experience in IT Service Management

8+ years relevant Major Incident Management

Demonstrable experience in a fast-paced operations environment.

Proven experience gained in a similar role, within a large global/enterprise organization.

Proven abilities to communicate with key stakeholders across the business and IT.

Ability to analyze a high volume of technical data

Strong problem solving, analytical, and time management skills.

Understanding of enterprise infrastructure including servers, networks, storages, databases etc.

Broad knowledge of industry standard enterprise applications services

Broad understanding of change and problem management for establishing handshake between processes.

Proven Service Management background based on ITIL principles and practices.

Business skills

Strong verbal and written business communication and collaboration skills to articulate, rationalise situations during incidents.

Ability to translate between technical language and business language.

Diplomatic and Robust with the ability to act in a complex business environment.

Be enthusiastic and passionate about providing 'best in class' service.

Diligent prioritization of multiple work streams and projects.

Strong conflict management acumen.

Quick adaptation to significant process changes / overhaul of business functions.

Use systematic methodology to evaluate, design and implement process or technology change to achieve measurable business benefit.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.