Recrutement de 01 Managed Applications Cloud FR - Team Manager

Recrutement de 01 Managed Applications Cloud FR - Team Manager
Niveau d'études: Non précisé
Expérience: 2 ans
Expire le: 19-08-2024

orange
Cairo, Egypte
Managed Applications Cloud FR - Team Manager

Ref :579974 | 21 mai 2024

Date limite de candidature : 19 août 2024

CityStars, Cairo, Égypte - Egypte

Votre rôle
Supervision of the team to ensure compliance to performance management targets and customer satisfaction.
Conduct employee performance reviews in accordance with company policy
Schedule team leave request, roaster, and overall staffing requirements
Ensure all incidents are processed, resolved or sent to appropriate next level fix agent respecting published incident handling and quality guidelines following an appropriate business sense to treat urgent incidents of high business impact
Contribute in setting support model for new applications by cooperating with Service Level Engineering and Development teams
Build and review of all necessary reporting to ensure operational KPIs and customer support targets are met
Team development to ensure skills levels match both current and future operational and customer requirements
Managing all applications hosted in the cloud in devops mode

Votre profil
Fluent in English & French is a must
Ability to work under pressure and to deal with multiple tasks.
Excellent customer service skills.
Good IT/communications background and problem-solving skills.
Excellent leadership & interpersonal skills.
Excellent management skills.
Excellent organizational and communication skills.
Good understanding of culture differences and diversity.
Presentation skills.
Coaching and mentoring skills.
Prioritization and time management.
Proactive, Self-motivated, and determined attitude.
Having an agile mindset & open for change

Le plus de l'offre
5+ years’ experience in the IT field
2+ years’ experience in management is a plus

Contrat
CDI