Purpose of the Job
Provide technical leadership and expertise, coaching and mentoring of Office automation & collaboration staff consists of infrastructure & messaging, Virtualization, Systems Admins and desktop teams.
Responsible to provide the necessary Services, ensuring the highest level of customer service, advocacy and support for over 5000 staff in several locations and distributed infrastructure including all Mobinil outlets.
Developing and enhancing the IT infrastructure systems .
Administrating and maintaining information technology systems, of all the Intel based platform servers.
Providing IT operations functions to office productivity tools for the organizations standard hardware, and software solutions..
Main Responsibilities
In cooperation with different Technology Functions, local operations staff and key users, provides strategic, budgeting and disaster recovery/business continuity planning to offices and staff in multiple operating, business and functional units.
Responsible for local inventory maintenance and software license management.
Monitors security compliance in accordance with Technology Info Security standards, policies and procedures.
Serves as the technical and communications expert in liaison to and from stakeholders and office key users for technical Solutions, initiatives, assessments, etc.
Responsible for procurement, installation and life-cycle maintenance of IT hardware and software
Provides new staff with all the necessary tools PCs, Network Accounts, to ensure max productivity.
Responsible for local IT vendor, contract and outsourcing management.
Responsible for monitoring data backups for servers to ensure that they are completed on a regular basis.
Analyze situations, evaluate alternatives, and implement solutions within standards (where applicable).
Interpret guidelines and analyze factual information to adapt or modify processes in response to changing circumstances.
Duties may require non-routine analysis, research and follow-through.
May act as a resource of expertise to others to solve technical problems.
Plan, organize, and evaluate the activities and operations of the IT office automation applications and systems
Assign, co-ordinate and review the technical work of the team or project teams
Oversee development of staff competence in required areas
Participate directly in the design, development and inspection of technical projects or in the engineering work of the departmental new solution.
Develop and implement policies and procedures for computer systems operations and development
Recruit and supervise computer analysts, engineers, programmers, technicians and other personnel and oversee their professional development and training.
Responsible for team skills and training
Responsible of the IT infrastructure operations and support, if the Intel based environment at corporate level.
Develop the office automation and applications strategy to ensure maximum utilization.
Ensure annual improvement in the operations, productivity and efficiency of the support structure
Maintain the quality control standards.
Job Specifications
Education
Bachelor degree in Computer engineering.
Experience
Minimum 10 years of experience in computer systems development and administration.
Relevant experience at least 5 years in similar position with management skills.
Skills & Abilities
Work and communicate with a wide range of people peers, vendors, the public, staff members including program leadership, and others.
Consistently demonstrate professional, positive, and approachable attitude/demeanor and discretion.
Demonstrate sensitivity in handling confidential information.
Formulate and clearly communicate ideas to others.
Willingness to work flexible hours.
Ability to work under stress during peak workload periods.
Work environment involves only infrequent exposure to disagreeable elements.
contrat
CDI
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