Recrutement de 01 Operations Connectivity Expert

Recrutement de 01 Operations Connectivity Expert
Niveau d'études: Non précisé
Expérience: 4 ans
Expire le: 28-06-2023
orange
Cairo, Egypte
Operations Connectivity Expert

Ref :573616 | 30 Mar 2023

Date limite de candidature : 28 Jun 2023

CityStars, Cairo, Égypte - Egypte

Votre rôle
Provide level 3 support activities for a large customer

• Work on Complex Security solutions beside WAN (SDN) / LAN solutions, as well as Cisco IPT solution
• Owns the complex incidents and act as highest escalation for technical issues
• Diagnose fault-related cases by effectively utilizing software diagnostics and other

Network/product utility programs
• Provide updates as needed to the customer in order to meet performance objectives
• Comply with all the special process and procedures agreed with the account teams and customers
• Ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process
• Perform technical escalations in line with company procedure
• Document all troubleshooting and case management actions via the electronic case management

System
• Ability to build relationships with peer and management levels both with clients and

The company management
• Determination to process tasks according to predefined processes is essential.
• Provide technical training to the team members when required.

Votre profil
• 4+ years of technical hands-on experience with application security/endpoint security
• Experience installing, configuring Palo Alto boxs and integrating a complex Security environment
• Working knowledge of Prisma Cloud , and cloud security models, firewalls, and other security technologies.
• Hands on experience in operational networks

• Excellent network troubleshooting skills in the following :
VPN Architecture: MPLS
Network devices: Cisco (Routers, switches, WAAS, AP,WCS, and IP telephony )
routing protocols (EIGRP, OSPF, EIGRP and BGP).
Intensive Knowledge of QoS
Hand on Experience of working on managing Cisco Prime, Wireless LAN Controllers, Cloud based LAN Controllers
tunneling protocols; IPSEC
DSL services
IP Telephony
Voice over IP knowledge
Must Have CCNP or CCIP Certification
Nice to Have CCIE R&S
Knowledge with Riverbeds & Cisco wireless Access Points

• PERSONAL SKILLS

Quickly acquires and applies new knowledge when needed.
Demonstrates cooperation and teamwork.
Problem Ownership until resolution.
Prioritization and balance in tense situations and work activity in multitask situations.
Service oriented, customer focused, and have the ability to resolve complex problems through a calculated and methodical approach.
Good interpersonal skills
Good time management, organizational and communication skills.
Ability to coach and mentor peers and subordinates.
Ability to lead and provide direction in resolving business critical problems at the highest organizational level.
Proactive, self-motivated and determined attitude
Flexibility in terms of working hours.
Fluent English is a MUST

Le plus de l'offre
Shift work may be required

Entité
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

Contrat
CDI