Recrutement de 01 Operations Manager - Recouvrement

Recrutement de 01 Operations Manager - Recouvrement

Niveau d'études: Non précisé
Expérience: Non précisé
Expire le: 10-08-2023
orange
Antananarivo, Madagascar
Operations Manager - Recouvrement

Ref :575348 | 12 May 2023

Date limite de candidature : 10 Aug 2023

29 Avenue de l'independence, Antananarive, Madagascar - Madagascar

Votre rôle
Lead by example, motivate and manage the team consisting of analysts and specialists, to attain goals and objectives set for the team.

To ensure a high quality of service is maintained at all times and to take necessary mesures remedy the situation (e.g through a service improvement plan) in case of issues

Close follow-up of activity and enhance customer satisfaction.

First point of contact for escalations, manage escalations and ensure that they are dealt with in a timely manner.

Development of staff to ensure skills levels match both current and future operational and customer requirements.

Implementation of the required strategies to ensure ongoing high levels of Customer Satisfaction through regular reviews and provide a continuous service improvement

Responsibility to ensure adherence to company policy procedures & processes

Ensure all reporting is done in a timely manner and provide new means of measuring employee occupancy and performance.

Ensure integrity of data in reports and dashboard

Implementation of strategies (company’s, higher management and own), and processes to ensure employee satisfaction.

Conduct employee performance reviews in accordance with company policy.

Conduct debriefs and weekly meetings with team and participate actively in Lob meetings.

Participate actively in new projects implementation and deployment

Team roster and transport planning

Develop a good business relationship with peers and Business Units

Ensure fairness and equity among team members and while doing recruitment

Votre profil
Analytical and problem solving skills.

Ability to interact efficiently with peers and customers is required.

Ability to multitask effectively.

Ability to lead transversal teams across large and complex organizations.

Strong knowledge of IT technology and operations.

Experience with IT delivery organizations and processes is an advantage.

Results oriented.

Work in agile mode.

Leadership, organizational and customer facing skills.

Creativity and Innovation.

Execellent communication skills

Excellent customer facing skills are required

Good time management, and organisational skills

Team work, use of a team approach to solve problems when appropriate.

A determination to process tasks according to pre-defined processes is essential.

Ability to build relationships with peers and management levels and customers.

Proactive, self motivated and determined attitude.

Project Management

Flexibility in terms of working hours.

Ability to work under pressure & multi-task, using a team approach to solve problem when appropriate

Results orientated, and problem solving skills.

Willingness to learn and expand knowledge

Incident resolution

Le plus de l'offre
Bilingual – English & French written and spoken

IT Proficient: MS Office Software Suite: Word, Excel, Outlook

Entité
Global Delivery & Operations
L’ambition d’Orange Business est de devenir l’intégrateur réseaux et numérique de référence en Europe, en nous appuyant sur nos forces autour des solutions de connectivité nouvelle génération, du cloud et de la cybersécurité.

Nos 30 000 femmes et hommes présents dans 65 pays, dont chaque voix compte, sont tous animés par la même détermination et le même esprit d’équipe, pour construire les solutions digitales d’aujourd’hui et de demain et créer un impact positif pour nos clients, pour leurs salariés et pour la planète.

Nous offrons des opportunités passionnantes grâce à des projets innovants dans la data et le digital, le cloud, l’IA, la cybersécurité, l’IoT, ou encore le digital workspace et le big data.

Venez vivre cette aventure avec nous !

Contrat
CDI