Recrutement de 01 Regional IT Officer

Recrutement de 01 Regional IT Officer

Entreprise
Interpeace
Catégorie
Informatique - Télécommunication
Ville
Ouagadougou, Burkina Faso
Date de publication
26 Juin 2023
Date limite de dépot
9 Juillet 2023
Type de contrat
NA
Description
Job Description



Title Regional IT Officer



Supervisor Head of IT



Unit Global Operations



Duty station Ouagadougou, Burkina Faso (poste national)



Contract and duration open ended contract, full time position



Grade L4S7



Date prepared/revised June 2023



Background



Interpeace is an international organization for peacebuilding that supports locally led peacebuilding initiatives around the world. Interpeace tailors its approach to each society and ensures that the work is locally driven. Together with local partners and local teams, Interpeace jointly develops peacebuilding programmes and helps establish processes of change that connect local communities, civil society, government and the international community.



As a strategic partner of the United Nations, Interpeace is headquartered in Geneva, Switzerland and has two regional offices in West Africa (in Abidjan, Côte d’Ivoire) and in Eastern and Central Africa, (in Nairobi, Kenya). Interpeace also has an office in Guatemala City and representation offices in New York, Brussels, and Stockholm.



For more information about Interpeace, please visit www.interpeace.org



Position within the Organization



The Regional IT Officer is a member of the Global Operations Unit which encompasses Finance, IT, Administration, Legal, Internal Audit and HR. The Global Operations Unit is led from the Headquarters office in Geneva, although team members are based in different locations around the world including in Bosnia, Côte d’Ivoire, Guatemala, Switzerland, Kenya, and Tunisia.

The Regional IT Officer reports directly to the Head of IT. The position coordinates and collaborates with HeadQuarters, when needed, to support the Office’s work in the region.

Under general supervision from the Head of IT, the Regional IT Officer works closely with IT Officers, IT Focal Points from the field offices, and external service providers to maintain a coherent, sustainable, secure, compliant, and reliable IT infrastructure and internal systems that foster collaboration, knowledge management and analytics for all users.



Purpose and General Overview



The Regional IT Officer primarily provides IT support to the Interpeace team based in the West Africa region and to other global IT initiatives.

Working closely with the Head of IT and in line with the Global Operations and IT strategy, the Regional IT Officer supports global IT initiatives and defines minimum IT specifications for the Teams in the region. Guided by a global IT strategy and policy, s/he develops, guides, implements, monitors and maintains IT systems to ensure effective IT functioning for the teams in the region.

The position requires regional travel.

Guided by and in collaboration with the Head of IT, within the first 1-2 years, a successful Regional IT Officer will have

Collectively with the other Interpeace IT Staff, support the definition of, roll out and maintain IT Security systems and policies.
Successfully operationalized and optimized the Office’s IT
Support the roll out and training of new systems replacing the existing Access Apps.


Duties and responsibilities



System design, security and maintenance

Ensure the continued efficient operation of the existing systems in the Interpeace offices located in the Region, whilst the systems are being extended, improved and otherwise modified;
Analyze, design, develop, implement and maintain new systems and networks and participate as a member of a development team with responsibility for major components of the more complex systems;
Contribute to defining and Implement IT strategies for the offices in the region in view of the Interpeace growth in field projects/offices. Identify the need for new systems (or modifications to existing systems).


IT policy, guidance sheets and manuals

Contribute to defining and implement Interpeace IT policy and procedures for Offices in the region;
Contribute to defining (and adapt for the region if required) training materials, guidance sheets and operating and user manu


User training and support

Train staff in the use of key IT applications and processes
Provide specialized advice to users, analyse users' requirements and where necessary translate these into new network resources or applications
Determine network and application systems integration and linkage issues
Set up and operate an efficient help-desk function
Troubleshoot and provide continuing user support to include resolving difficult problems, advising on the use of new techniques, monitoring transactions to measure performance and continued effectiveness of assigned systems, et for the offices in the region.


Inventory

Support the Administration unit in maintaining the Inventory for all offices in the region


Scope and Impact



1. Responsibilities and objectives are assigned with some latitude for technical or administrative decision-making using defined guidelines from direct manager, written policy, signed/agreed programme or project documentation and administrative directiv Unusual problems may be discussed with supervisor or others for clarification or escalation.
2. Provides functional advice and guidance on IT with some control responsibilities for maintaining standards at the regional level
3. This position has institutional and function-specific impact
4. Is recognized as the IT support focal point for Teams in the region


Planning and implementation

Suggests adaptations, plans, manages and executes streamlined processes, practices, programmes, initiatives and working methods for successful IT functioning for Teams in the region
interprets and supports the design and planning of the IT global policy and strategy
the development and implementation of global IT initiatives


Financial responsibility

The Regional IT Officer is responsible for monitoring the IT budget assigned to the Office and advises on its optimal use and allocation


Qualifications



Education

University Degree in IT or Industry Certifications such as MCSA/MCSE et required
Experience

At least four years of relevant professional experience, including in deploying/maintaining Enterprise Networks, user support and training, IT Security including UTM solutions and website administration
Competencies

Ability to work in a multicultural environment and to demonstrate gender-responsive and non- discriminatory behavior and attitudes
Fluency in English and French required
Eligibility or able to obtain a work permit in Burkina Faso
Deals with confidential information and/or issues using discretion and good judgment


Interpeace Competencies



Collaboration and Weaving
Communication
Drive for results
Adaptability and Continuous Learning
Respect for Diversity


Success factors

Identifies with and is committed to Interpeace’s core values and working principles
Commitment to inclusiveness
An innovative, critical thinker with extensive problem-solving skills


Interpeace values diversity among its staff and aims at achieving greater gender parity in all levels of its work. We welcome applications from women and men, including those with disabilities.



How to Apply:

The application must include:

a complete curriculum vitae
a letter of interest