Recrutement de 01 Sr. Customer Experience Partner - Ridgeville, SC (No Hybrid)

Recrutement de 01 Sr. Customer Experience Partner - Ridgeville, SC (No Hybrid)
Sr. Customer Experience Partner - Ridgeville, SC (No Hybrid)
Full time
US - South Carolina
Posted Today

Opportunity
We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen. 

Purpose

Builds strong relationships with customers to gain an understanding of
their business, deliver excellent customer service and maximize sales
opportunities. Typically handles a large number of customers or larger,
more complex customers. Manages accounts with large business Impact: The
level of impact is defined by volume and/or revenue contribution to the
cluster scorecard. The customer often has a certain complexity.

Key Responsibilities

Understand the supply chain SCM account’s business requirements and the end-to-end program which Maersk has committed, then execute according to defined IOPs, SOPs and KPIs
Builds and maintains long term relationship with customer, and internal operational and customer service network
Proactively identify program exceptions, then troubleshoot and solve according to broad guidelines provided by the Program Manager, KCM or Customer Experience Manager where applicable
Prepare KPIs and other program initiatives to internal Maersk stakeholders and work in conjunction with Program Manager who is responsible in presenting to the customer
Assist and coordinate new tactical and operational projects initiated by the client and/or Maersk
Act as a bridge between origin team and the client to improve the understanding and facilitate the communication, i.e. assist client to understand origin operations and vice versa assist origins to understand client’s requirement, expectation and business model
Investigate EDI failure and analyze inputs to determine where/why error occurred. Coordinate with key systems/origin personnel to drive change where needed and improve EDI performance
Ensure compliance with applicable federal, state and local laws and regulations; adherence to company procedures and policies.
Performs other position related duties as specified by management.
This position is onsite at Ridgeville, SC (No Hybrid work).
Required experience & Skills

Bachelor’s Degree

3-5 years of International Logistics/SCM experience.

Client or Program Management experience preferred.

Proficient with MS Suite (Word, Excel, Power Point, Teams)

Ability to multi-task and strong sense of urgency.

Customer and people oriented.

Focus on delivering high quality work.

Strong attention to detail.

Work motivated and proactive.

Excellent communication and interpersonal skills (verbal, written and presentation).

Outstanding organization and time management.

Excellent written and verbal communication skills

A strong execution minded individual with financial technical skills, analytical ability, good judgment and strong operational focus including analytical and troubleshooting skills.

Excellent conflict resolution and problem-solving skills.

We Offer

We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.

Energizing and pioneering, this is also an environment that keeps you motivated. You’ll be joining a values-led, genuinely diverse, and talented team that is passionate about being there for employees, and for each other.

We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.

We have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized worldwide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.

Salary: $65,000 - $75,000 USD

(salary range to be agreed upon with hiring manager)

Notice to applicants applying to positions in the United States.

You must be authorized to work for any employer in the U.S.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Additional info
Ref. R86131