Recrutement de 01 Team Leader

Recrutement de 01 Team Leader
CDI - Team Leader
Team Leader
ref :581273 | 08 mai 2025

date limite de candidature : 06 août 2025

CityStars, Cairo, Égypte - Egypte

votre rôle

Technically troubleshoot and take ownership of complex and chronic incidents.
Assist in the recruitment process, ensuring the hiring of highly qualified team members.
Train and mentor junior team members to enhance their skills and knowledge.
Monitor and provide necessary advice and guidance to all team members.
Coach and motivate team members to achieve desired results.
Manage day-to-day ticketing backlog and ensure timely resolution.
Act as the first level of escalation for customer incidents.
Collaborate with the team to identify areas of improvement and develop effective solutions.
Conduct regular audits on incident trend analysis to identify weaknesses and implement improvements.
Expand team technical knowledge and responsibilities for enhanced team experience and customer satisfaction.
Collaborate with the account team and solution design to enhance service delivery and maintain consistency.

votre profil

Excellent interpersonal and communication skills to effectively engage with clients and internal teams.
Ability to comprehend complex customer infrastructure and a strong understanding of services offered by Orange Business
Exceptional customer service skills to address client needs and ensure satisfaction.
Proficient problem-solving abilities to identify and resolve issues promptly.
Capability to perform effectively under pressure and manage challenging situations.
Strong multitasking skills to handle multiple tasks concurrently.
Fluency in English to communicate proficiently with diverse stakeholders.

le plus de l'offre

CCNP, ITIL certification is a plus, demonstrating a deep understanding and partical experience in networking, security and Cisco unified communications technologies.


entité
Global Delivery & Operations

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

contrat
CDI