Recrutement de 01 Technical Support Engineer

Recrutement de 01 Technical Support Engineer

Niveau d'études: Bac
Expérience: Non précisé
Expire le: 30-07-2023
orange
Cairo, Egypte
Administration publique, fonction publique
Technical Support Engineer

Ref :574931 | 01 May 2023

Date limite de candidature : 30 Jul 2023

CityStars, Cairo, Égypte - Egypte

Votre rôle
Provide technical point of contact for customers’ incidents.
Ø Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams.
Ø Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs.
Ø Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
Ø Perform technical escalations to different Problem Management teams in line with company procedure and case/incident excellence.
Ø Perform and own technical management escalations in line with company procedure and case excellence policy.
Ø Obtain and document data integrity issues and ensure getting valid Reason for Outage (RFO) when applicable and to note it in detail and gain agreement to incident closure by customer or Service desk representative

Ø Ability to organize on spot calls with the customer and gather resources for such calls


Votre profil
Skills / Qualifications:
Ø Excellent customer service skills
Ø Interpersonal and communication skills.
Ø Time management.
Ø Ability to work under pressure and deal with multiple tasks.
Ø Problem solving skills.
Ø Language skills French and english

¿ Educational background:
Ø Bachelor of Science in Communications/Computer Engineering
Ø Cisco certificate (CCNA). (+)

Le plus de l'offre
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.


Entité
Global Delivery & Operations
L’ambition d’Orange Business est de devenir l’intégrateur réseaux et numérique de référence en Europe, en nous appuyant sur nos forces autour des solutions de connectivité nouvelle génération, du cloud et de la cybersécurité.

Nos 30 000 femmes et hommes présents dans 65 pays, dont chaque voix compte, sont tous animés par la même détermination et le même esprit d’équipe, pour construire les solutions digitales d’aujourd’hui et de demain et créer un impact positif pour nos clients, pour leurs salariés et pour la planète.

Nous offrons des opportunités passionnantes grâce à des projets innovants dans la data et le digital, le cloud, l’IA, la cybersécurité, l’IoT, ou encore le digital workspace et le big data.

Venez vivre cette aventure avec nous !

Contrat
CDI