Recrutement de 01 Workflow Specialist

Recrutement de 01 Workflow Specialist

Niveau d'études: Non précisé
Expérience: Non précisé
Expire le: 17-07-2023

Maersk Line
Cairo, Egypt
Humanitaire (ONG, Associations, ...), Projet/programme de développement
Workflow Specialist

EG - Cairo

Opportunity
In this position, you will have direct impact on our Customer’s Experience while supporting Customer Service teams in overall end to end processes with case distribution, stakeholder management and coordination. You will act as a key part of Customer Service teams with high level exposure and visibility across the cluster. Your work will be key to understand important patterns and pulse of the organization.

Workflow Specialist
At Maersk, we have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen. Besides focusing on creating value for our customers and the business, a key priority for us is to drive personal and professional development for our people to prepare for further career progression. We value the diversity of our talent and will always strive to recruit the best person for the job.

Key Responsibilities:
Efficiently distribute customer cases and enquiries to the right people/department based on advanced E2E understanding of Maersk Customer Service organization.
Take full responsibility for customer experience by supporting the end-to-end customer service process in compliance with all company procedures and regulatory requirements for Import/Export areas.
Gain understanding of our customers’ business through commercial intelligence.
Support the team in managing commercial strategic direction.
Monitor agreed service levels, and identify root cause when targets are not met, advise management of potential service failures and trends.
Manage multiple tasks in a fast-paced environment.
Deliver high-quality work while adhering to procedures and making sure consistent standardized responsibilities are conducted including dealing with escalations.
Constantly look for ways to improve work processes with 360-degree view of our customers, the market and Maersk processes.
Act as a primary point of contact for internal stakeholders by building strong and lasting relationships.
Work independently and assist the team in realizing the team ambitions by sharing knowledge and best practices.

We Are Looking For:
University Degree, max. 1 year of experience.
Excellent knowledge and understanding of the Cluster/Country Customer Service Organization and processes.
Sense of accountability and responsibility, comfortable with working independently.
Passionate for Customer Experience and Improvements.
Strong detailed approach when working with cases.
Self-starter and result oriented with a can-do attitude.
Excellent skills at building rapport with various stakeholders.
Process understanding and digital proficiency.
Strong interpersonal and communication skills.
Pro-active and understanding the necessity of making things right the first time.
Able to work with different priorities and tight deadlines.
Analytical mindset.
Comfortable with multitasking.
Advanced level of English and Arabic.
Proficient in MS Office Programs.

We offer:
This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized, and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

Additional info
Ref. R68535

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.