Profesionnallink


Localité : Egypte / Caire
Domaine : Commerce
Niveau : Non precise

Description de l'offre :

Recrutement de 01 Senior Customer Service Mgr
Niveau d'études: Non précisé
Expérience: 4 ans
Expire le: 29-11-2022
orange
Cairo, Egypte
Senior Customer Service Mgr

Ref : 567979 | 01 Aug 2022

Date limite de candidature : 29 Nov 2022

CityStars, Cairo, Égypte - Egypte

Votre rôle
Holds accountability for the Quality of solutions provided to Customer
Acts as the customers' primary point of contact and an escalation point
Has awareness of overall and service management profitability of their customers
Proactively identify existing Customer needs, and opportunities and grow the customer relation with Orange
Work with the account team to sell Orange products and services
Create and manage Service Improvement Plans triggered by:
Quality Connect Survey (related to any and all functional areas)
Customer Complaint (including those related to customer invoices
Proactive Action (identified proactively by the CSM)
Ensure customers complains are managed and resolved in a timely manner
Prepares periodic customer service reviews
Handles non-commercial customer queries and complex customer service issues
Proactively inform customer and end-users in advance of any anticipated service interruptions
Provides capacity analysis, forecasts and recommendations
Create and Review any internal root cause analysis (RCA) applicable to their customers and generate customer-facing RCA to be communicated to customers
Handles change requests, tracking of change implementation, change reporting and change billing.
Responsible for data integrity of customer information in all systems/tools
Provides customer with up-to-date technical documentation, including the Customer Operations Guide
Ensures all technical documentations are posted and updated

Votre profil
Degree level or equivalent (Business or Science Degree);
4 to 5 years of experience, preferably in a customer support in the telecommunication industry.
ITIL foundations certification
Customer Service and Project Management Experience
Possess virtual team management experience
Good technical knowledge of Network, IT Services, Mobility, Voice and/or integration solutions and technologies
Possess excellent communication, negotiation, presentation and organization skillsIs fully empowered to coordinate all entities involved in technical performance of our solutions
Able to work independently with initiative and proactivity
Able to work well under pressure and can handle escalations calmly and competently
Fluent in both spoken and written English
Ability to work on NAM hours

Le plus de l'offre
You have unique experiences, skills and passions. Why not bring them all to Orange?

Here, you can experience a rich, rewarding career and lifestyle that will surprise you with its breadth and potential. Imagine the excitement and satisfaction of what you can do where you can go, and the difference you can make here at Orange.

We value our employees through various recognition programs at country and region and global level. One such program is Orange Stars Bravo which is designed to reward individual achievements that are contributing to building our company's internal culture and bringing it to life.

Entité
Customer Services & Operations

Contrat
CDI





Partager cette offre d'emploi avec ses connaissances sur





LA LISTE DES OFFRES D'EMPLOI

0OFFRES DU JOUR 133TOUTES LES OFFRES



Recrutement de 01 Chargé de clientèle en alternance F/H

ENTREPRISE : ORANGE | Date limite: 19-07-2025 | Localité: France / Paris | Niveau: Non precise | Domaine: Marketing / commercial


04-07-2025 à 13:02:42 par Abdoulaye OUEDRAOGO



Recrutement de 01 Technicien d'Intervention Boucle Locale F/H

ENTREPRISE : ORANGE | Date limite: 30-08-2025 | Localité: France / Paris | Niveau: Non precise | Domaine: Informatique


04-07-2025 à 13:01:08 par Abdoulaye OUEDRAOGO



Recrutement de 01 Ingénieur DevOps F/H

ENTREPRISE : ORANGE | Date limite: 31-07-2025 | Localité: France / CHATILLON | Niveau: Non precise | Domaine: Informatique


04-07-2025 à 12:56:38 par Abdoulaye OUEDRAOGO



Recrutement de 01 Chef de Chantier Audiovisuel F/H

ENTREPRISE : ORANGE | Date limite: 01-10-2025 | Localité: France / Massy | Niveau: | Domaine: Communication


04-07-2025 à 12:51:45 par Abdoulaye OUEDRAOGO



Recrutement de 01 Conseiller vendeur H/F

ENTREPRISE : ORANGE | Date limite: 29-09-2025 | Localité: France / Paris | Niveau: Non precise | Domaine: Marketing / commercial


01-07-2025 à 15:32:01 par Abdoulaye OUEDRAOGO



Recrutement de 01 Ingénieur Commercial F/H

ENTREPRISE : ORANGE | Date limite: 29-09-2025 | Localité: France / Paris | Niveau: Non precise | Domaine: Marketing / commercial


01-07-2025 à 15:30:25 par Abdoulaye OUEDRAOGO



Recrutement de 01 Analyste benchmarks financiers en alternance (F/H)

ENTREPRISE : ORANGE | Date limite: 15-07-2025 | Localité: France / Paris | Niveau: Non precise | Domaine: Finance / comptabilité


01-07-2025 à 15:28:47 par Abdoulaye OUEDRAOGO



Recrutement de 01 Gestionnaire financier en alternance (F/H)

ENTREPRISE : ORANGE | Date limite: 15-07-2025 | Localité: France / Paris | Niveau: Non precise | Domaine: Finance / comptabilité


01-07-2025 à 15:21:38 par Abdoulaye OUEDRAOGO



Recrutement de 01 Analyste Financier en Alternance (F/H)

ENTREPRISE : ORANGE | Date limite: 15-07-2025 | Localité: France / Paris | Niveau: Non precise | Domaine: Finance / comptabilité


01-07-2025 à 15:19:51 par Abdoulaye OUEDRAOGO



Recrutement de 20 HÔTESSES commerciales

ENTREPRISE : Une Entreprise de la place | Date limite: 18-07-2025 | Localité: Burkina Faso / Ouagadougou | Niveau: Non precise | Domaine: Marketing / commercial


01-07-2025 à 15:01:09 par Abdoulaye OUEDRAOGO



Recrutement de 01 Chargé des Relations actionnaires en alternance (F/H)

ENTREPRISE : ORANGE | Date limite: 15-07-2025 | Localité: France / Paris | Niveau: Non precise | Domaine: Gestion d'entreprise


01-07-2025 à 13:58:56 par Abdoulaye OUEDRAOGO



Recrutement de 01 FINANCE INTERNSHIP

ENTREPRISE : TotalEnergies | Date limite: 27-08-2025 | Localité: Afrique du Sud / JOHANNESBURG | Niveau: Non precise | Domaine: Finance / comptabilité


01-07-2025 à 13:52:58 par Abdoulaye OUEDRAOGO



Recrutement de 01 Ingénieur réservoir débutant H/F

ENTREPRISE : TotalEnergies | Date limite: 22-08-2025 | Localité: France / Paris | Niveau: Non precise | Domaine: Mécanique


01-07-2025 à 13:51:04 par Abdoulaye OUEDRAOGO



Recrutement de 01 DIGITAL MARKETING INTERNSHIP

ENTREPRISE : TotalEnergies | Date limite: 22-08-2025 | Localité: Afrique du Sud / JOHANNESBURG | Niveau: Non precise | Domaine: Marketing / commercial


01-07-2025 à 13:40:58 par Abdoulaye OUEDRAOGO



Recrutement de 01 MECHANICAL ENGINEERING INTERNSHIP

ENTREPRISE : TotalEnergies | Date limite: 15-08-2025 | Localité: Afrique du Sud / JOHANNESBURG | Niveau: Non precise | Domaine: Mécanique


01-07-2025 à 13:34:17 par Abdoulaye OUEDRAOGO





Publicités



Plusieurs structures nous font confiance !