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Localité : Egypte / Caire
Domaine : Informatique
Niveau : Non precise

Description de l'offre :

Recrutement de 01 IPT Change and Release Manager
Niveau d'études: Non précisé
Expérience: 4 ans
Expire le: 06-11-2022
orange
Cairo, Egypte
IPT Change and Release Manager

Ref : 571488 | 08 Aug 2022

Date limite de candidature : 06 Nov 2022

CityStars, Cairo, Égypte - Egypte

Votre rôle
Working closely with the vendor for any software version release after completing the testing stage and deployment stage, and work closely with the application development team, testing team, and production team.
Manage Change/release activities on IPT Microsoft ,CISCO infrastructure for designated Customers
Perform Feasibility study and risk assessment of new Changes/release
Leads the Change Advisory Board to approve or reject significant change management projects & complex changes, ensure that risks, impacts and coordination are documented and understood by the CAB members.
Schedules change projects, and ensures availability of required resources (human, hardware, or software)
Lead continual improvement plans for Enterprise Telephony Change Management
Update LLD documents to reflect the changes implemented
Compile all of the changes into a comprehensive Forward Schedule of Changes for review by the CAB members.
Maintain Dashboard and KPIs to track activities
Monitor the completion and thoroughness of PIRs.
Organize e-CABs as necessary to facilitate the review of emergency changes.
Lead release activity and release road map representation with the customer.
Organize training and guarantee process & tools awareness of impacted teams and write out working instructions

Votre profil
- Engineering, Computer Sciences or Telecommunications degree.

- 4-5 years on IP Telephony experience/ Data services

- Experience on IPT service implementation (multivendor knowledge is a plus)

- ITIL V4

-Office 365 /Teams foundation/AudioCodes

-CCNA/CCNP collabration certificate is a plus

Le plus de l'offre
Skills and abilities:

----------------------------

- Good interpersonal and communication skills

- Good time management, and organizational skills

- Taking charge of complex projects and ensuring successful delivery in time

- Customer Oriented Attitude

- Team Spirit

- Proactive, self-motivated

- Problem Solving Skill

- The ability to combine in-depth technical knowledge with outstanding customer service skills

- Customer facing skills.

- Ability to interface with multiple internal teams

- Good Presentation skills.

Entité
Customer Services & Operations

Contrat
CDI





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