Recrutement de 01 Customer Service Agent

Customer Service Agent

Burkina Faso
Ouagadougou
Local Commercial/Sales/Business Development
Last application date: 15/3/2020

We are looking for a Customer Service Agent to deliver a superior customer experience to our customers. Act as first point of contact, building strong relationships with customers and proactively identifying issues and mitigating them.

We offer
• A complex, challenging and developmental role involving elements of customer service, administration and analytics.
• Extensive training and support, but in return expect a strong focus and eagerness to learn and add value.
• Local and global development opportunities within the Commercial stream and beyond for high-performing individuals.
• Attractive package with benefits to reflect candidate's skills and experience.

Key responsibilities
• Be the primary point of contact for customers and act as an advocate for the customer internally;
• Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders;
• Build strong relationships with customers and understand their business, service needs, drivers and desires;
• Own customer experience, working with the team to achieve best-in-class Customer Service;
• Adhere to the standard process and customer specific IOP’s and monitor KPI’s;
• Identify and execute upselling opportunities;
• Proactively involve in project rollout, actively seeking out continuously improvement opportunities.

We are looking for
• 2-3 years of experience in logistics (shipping and inland services);
• Team player;
• Attention to detail;
• Excellent communication skills in both English and French;
• Ability to work under pressure to meet tight deadlines.