Localité : Ghana / Accra Domaine : Communication Niveau : Non precise Entreprise recruteur : Maersk Line
Recrutement de 01 Branch Customer Experience Agent
Niveau d'études: Non précisé
Expérience: Non précisé
Expire le: 08-12-2022
Maersk Line
Takoradi, Ghana
Transports et logistique
Branch Customer Experience Agent
Full time
GH - Takoradi
Opportunité
Are you a customer-oriented person who is passionate about client experience and have high energy, striving to achieve the best in what you do? We present you an opportunity to join our team in Takoradi as customer experience agent. In this role you will be challenged to own and manage the full customer experience.This includes proactively monitoring and managing the customer experience of small/mid-sized customers(Essential Services Customers). Take responsibility for the end to end customer experience in compliance with all company procedures.
WHAT WE OFFER:
You will gain industry knowledge, have the opportunity to focus on creating valuable relations and work with highly-professional teams in an environment where you will be valued, recognized and well-rewarded. This will equip you with the competencies required for customer-facing roles, deepen your potential and broaden your career development as well as contribute to your team’s and organization's success.
KEY RESPONSIBILITIES:
• Delivers a positive customer experience for assigned customers and ensures a smooth execution of the end to end shipment lifecycle by working closely with the customer and internal teams.
• Source for new leads and follows up on opportunities for new customers, lost or inactive accounts as well as regular accounts. This includes conducting campaigns and sales promotions across customer opportunities.
• Ensures all products and services are sold to the customer to maximize profitability.
• Builds strong relationships with all stakeholders including offshore GSC teams.
• Is fully responsible for customer satisfaction and has experience with
customer interaction.
• Has a full understanding of customers' business drivers, needs and requirements.
• Support sales pipeline, segmentation and accurate forecasting.
• Handles incoming customer services queries, issues and exception management.
WHO WE ARE LOOKING FOR:
A driven fast learner, with a positive attitude who shows initiative and take ownership over client cases
Someone with an open mindset who can give constructive feedback, and in turn welcomes feedback as well
A professional communicator, able to keep a cool head and a customer centric approach while getting things done
Someone who is comfortable with multi-tasking whilst keeping focus on delivering quality
Someone who is an excellent team player
SKILL AND KNOWLEDGE:
Pro-active, customer-oriented mindset
Creative problem solver with continuous improvement mindset
Good command of Microsoft Office applications with focus on Excel
Thorough understanding of key events and players in the logistical import & export flow is an advantage
Stakeholder management skills and relationship building
Informations supplémentaires
Ref. R48473
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.
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