Expérience: 3 ans
Expire le: 17-08-2023
orange
Cairo, Egypte
Network Problem Manager
Ref : 571286 | 19 May 2023
Date limite de candidature : 17 Aug 2023
CityStars, Cairo, Égypte - Egypte
Votre rôle
Identifies trends and potential Problem sources (by reviewing Incident and Problem analysis)
Work with all internal technical teams, Service Management and external stakeholders like customer and 3rd party
Prevents the replication of Problems across multiple systems
PM may also be requested to discuss the technical part supporting the SM, when needed.
Responsible for creating or suggesting RFC for permanent resolution of identified known-errors;
Follows up issues and progress with problem owners where necessary
Drive all problems towards root cause identification and permanent fix
Monitors the effectiveness of error control and makes recommendations for improvements
Reviews the efficiency and effectiveness of the Problem control process
Maintains inventory of problems under analysis and their current progress and status
Updating KEDB
Produces Problem Management reports and management information
Coordinates meetings to resolve problems
Prevents recurrence of issues by identifying root cause and implementing fix
Need to have innovative approach as problems are unique and need to use different RCA techniques
Votre profil
Minimum 3 years Incident & Problem Management experience
Analytical skills
Good Network understanding with CCNA certification & CCNP-Routing knowledge.
Good ITIL understanding
Strong Excel Knowledge
Good International Customer handling skills
Good Interpersonal skills
Good organizational skills
Le plus de l'offre
Role Purpose:-
As a Problem Manager
Single point of contact for one or more problems
Responsible for ownership and coordination of actions of those problems
To analyze root cause, identify Known Error and coordinating actions to fix the error.
To review the Problem Trends and Planning and Driving Improvement Plan
To be proactive in identifying problems, analyze and recommend Service Improvement plans with the possible solutions obtained from technical teams.
Entité
Global Delivery & Operations
L’ambition d’Orange Business est de devenir l’intégrateur réseaux et numérique de référence en Europe, en nous appuyant sur nos forces autour des solutions de connectivité nouvelle génération, du cloud et de la cybersécurité.
Nos 30 000 femmes et hommes présents dans 65 pays, dont chaque voix compte, sont tous animés par la même détermination et le même esprit d’équipe, pour construire les solutions digitales d’aujourd’hui et de demain et créer un impact positif pour nos clients, pour leurs salariés et pour la planète.
Nous offrons des opportunités passionnantes grâce à des projets innovants dans la data et le digital, le cloud, l’IA, la cybersécurité, l’IoT, ou encore le digital workspace et le big data.
Venez vivre cette aventure avec nous !
Contrat
CDI
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