Recrutement de 01 Ombuds Officer

Localité : Sénégal / Dakar
Domaine : Gestion d'entreprise
Niveau : Non precise
Entreprise recruteur : World Food Programme

Recrutement de 01 Ombuds Officer
Niveau d'études: Non précisé
Expérience: 8 ans
Expire le: 05-03-2023

World Food Programme
Dakar, Sénégal
Opportunités de carrière : Ombuds Officer P4 - Dakar, Senegal (410659)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

Are you an experienced Ombuds Professional interested in further developing your professional experience while contributing to ending global hunger? Are you passionate about helping those in need? Would you like to join a global organisation investing in its people?

If so, an exciting & fulfilling career awaits you! Join our diverse and passionate team that works on varied and international projects directly contributing to saving & changing millions of lives around the globe.


Applications must be submitted by Sunday, March 5th, 2023 (11:59 PM CET).


The United Nations World Food Programme (WFP), a highly prestigious, reputable & world’s largest humanitarian organization, operating in more than 120 countries and territories, bringing life-saving assistance in emergencies, building pathways to peace, stability and prosperity for people recovering from conflict, disasters and the impact of climate change and supporting sustainable and resilient livelihoods for a world with zero hunger.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: UN World Food Programme (WFP) and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter.


WFP is a 2020 Nobel Peace Prize Laureate
WFP offers a highly inclusive, diverse and multicultural working environment
WFP invests in the personal & professional development of its employees through a range of trainings, accreditation, coaching, mentorship and other programs as well as through internal mobility opportunities
A career path in WFP provides an exciting opportunity to work across various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe
We offer an attractive compensation package (please refer to the Terms and Conditions section)


This position is part of WFP’s Office of the Ombudsman and Mediation Services and reports to the Senior Ombuds Officer and Mediator based in HQ.

The position will be located in WFP’s Regional Bureau in Dakar, Senegal. Extensive travel to WFP Country and Sub Offices in the region is required.


To establish the WFP regional Ombudsman and Mediation Services presence in West Africa, and to provide professional conflict resolution services, including mediation, to WFP managers and employees based in the regions.

To build conflict competencies through the development and delivery of a tailor-made training strategy.

To identify systemic issues, trends and patterns in the workplace, and provide early warning, upward feedback and recommendations for action to managers including regional and country directors.

To promote conflict prevention and resolution through advocacy of fair and transparent justice, and through outreach and collaboration activities within the regional network of internal stakeholders.

KEY ACCOUNTABILITIES (not all-inclusive)

Under the supervision of the Senior Ombuds Officer and Mediator (P5) based in HQ, the Regional Ombuds Officer will be responsible for the following duties:

Establish, manage and direct a new independent regional presence of the WFP Office of the Ombudsman and Mediation Services that provides immediate and tailor-made support, responses and interventions in workplace related issues and conflicts throughout the region.
Provide a comprehensive range of ombudsman services to WFP employees while safeguarding and maintaining the principles of the International Ombuds Association: confidentiality, neutrality, impartiality, informality, and independence.
Explore with employees and managers in confidential one-on-one meetings their options for addressing their workplace concerns; provide coaching to address their issues autonomously and guide them to adequate sources of information.
When required and deemed appropriate, provide the following ombuds services: mediation, facilitation, shuttle diplomacy or other intervention.
Strengthen the conflict resolution skills of WFP’s employees; formulate strategic training plans based on needs assessment, develop and conduct training on various topics related to conflict resolution and management, as part of OBD’s global capacity building programme. Develop a regional advocacy and outreach strategy to create awareness about the Ombudsman services and the organization’s system of internal justice.
Manage relationships with stakeholders and related Ombudsman offices in the West Africa WFP regions and collaborate to enhance the impact of services.
Identify systemic issues, trends and patterns in the workplace, and provide early warning, upward feedback and recommendations, for action to senior managers including regional and country directors, and stakeholders.
Maintain regular consultation with the Ombudsman’s Office in HQ, conferring on existing and proposed policies and systemic issues.
Provide relevant input from the regional perspective into the Annual Report of the Office.
Incorporate gender and diversity perspectives in all areas of work.
Align systemic interventions with the Cultural Change Initiative of WFP to contribute to the desired workplace changes.
Increase accessibility to the Ombudsman Services as part of the WFP system of internal justice by traveling regularly to the various offices in the region, and provide outreach, training and systemic feedback on location.
Manage, follow up, close and analyse cases in coordination with the case manager.
Perform other duties to support OBD, as assigned.



You have:

Advanced University Degree in Alternative Dispute Resolution, Law, Human Resources, Social Sciences or another relevant area


You have:

Eight years of relevant progressively responsible experience in organizational ombuds and mediation, preferably with previous experience and knowledge of the UN system
Training or work experience in conflict resolution including mediation
Experience working in field operations
Experience in dispute resolution
Experience in developing and conducting outreach and training activities
Demonstrated experience in engaging with senior-level stakeholders


You have:

Fluency (level C) in the English language
Fluency (level C) in the French language


Conflict resolution

Demonstrates knowledge of conflict resolution processes and intervention methods, e.g. mediation, facilitation, and restorative practices. Demonstrates professional competence in conflict resolution, seeking fair and equitable solutions to and prevention of employment-related problems taking into account the interests of all sides. Demonstrates ability to negotiate difficult situations, creatively respond to problems and mobilise, empower or enable other actors to respond where necessary. Able to assist employees in developing a deeper understanding of conflict prevention, conflict management and conflict resolution.


Able to analyse a wide range of factors affecting conflict dynamics and identify systemic issues.


Able to create a safe setting in which visitors feel comfortable in being able to bring forward issues or concerns by demonstrating advanced listening skills and the ability to establish rapport and gain trust and respect; speaks and writes clearly and effectively and tailors language, tone, style and format to match the audience. Remains calm in stressful situations and shows respect and empathy for individuals.

Outreach and Stakeholder management

Understands the importance of outreach and is able to develop tailored materials for various audiences; able to diplomatically handle sensitive situations and cultivate productive relationships with target audiences, stakeholders and Country and Regional Directors. Is conscientious and efficient in meeting commitments, observing deadlines, and achieving results.


You have:

Strong analytical, written and oral communication skills, as well as conceptual thinking
Demonstrated knowledge of current best practices in organizational Ombudsperson functions and alternative conflict resolution tools and ability to adhere to professional ethical principles (independence, impartiality, confidentiality and informality).
Demonstrable report and presentation writing skills
Ability to build rapport and relationships with relevant constituencies
Ability to collect, collate and analyse data in an efficient manner
Proven ability to produce outputs independently with minimal supervision or guidance.


These are the common standards of behaviour that guide HOW we work together to accomplish our mission.

Leads by Example with Integrity Drives Results and Delivers on Commitments Fosters Inclusive and Collaborative Teamwork Applies Strategic Thinking Builds and Maintains Sustainable Partnerships
Lives the WFP values and shows humanity and integrity by role modelling care for others

Delivers on commitments and adapts readily to change

Is inclusive and collaborative, and contributes to a culture of learning and personal growth

Demonstrates commitment to gather perspectives, analyse options and risks, and propose new ways of doing things

Builds and nurtures external partnerships and collaborates with partners to deliver common objectives

Different expectations of behaviour are defined depending on your grade and role/responsibilities within WFP.


Mobility is and continues to be a core contractual requirement in WFP. This position is however classified as “non-rotational” which means the incumbent shall not be subject to the regular reassignment process unless the position is reclassified as rotational. The selected candidate will be employed on a fixed-term contract with a probationary period of one year. This position is open to both internal and external candidates.

WFP offers an attractive compensation and benefits package in line with ICSC standards ( including basic salary, post adjustment, relocation entitlement, visa, travel and shipment allowances, 30 days’ annual leave, home leave, an education grant for dependent children, a pension plan, and medical insurance.

The selected candidate will be required to relocate to Dakar, Senegal to take up this assignment.

WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.

Partager cette offre d'emploi avec ses connaissances sur




Recrutement de 01 Chef de Projet Data F/H

ENTREPRISE : ORANGE | Date limite: 05-07-2024 | Localité: France / NANTES | Niveau: Non precise | Domaine: Gestion d'entreprise

06-04-2024 à 09:26:25 par Abdoulaye OUEDRAOGO

Recrutement de 02 Chargés de planification locale

ENTREPRISE : Ministère de l'Agriculture, des Ressources Animales et Hali | Date limite: 25-04-2024 | Localité: Burkina Faso / Ouagadougou | Niveau: BAC + 3 | Domaine: Gestion d'entreprise

05-04-2024 à 07:57:41 par Abdoulaye OUEDRAOGO

Recrutement de 01 Chef de Projet Junior F/H

ENTREPRISE : ORANGE | Date limite: 02-07-2024 | Localité: France / Massy | Niveau: BAC + 4 | Domaine: Gestion d'entreprise

04-04-2024 à 07:50:04 par Abdoulaye OUEDRAOGO

Recrutement de 01 Business Manager F/H

ENTREPRISE : ORANGE | Date limite: 02-07-2024 | Localité: France / Paris | Niveau: BAC + 5 | Domaine: Gestion d'entreprise

04-04-2024 à 07:41:30 par Abdoulaye OUEDRAOGO


ENTREPRISE : HiiL | Date limite: 23-04-2024 | Localité: Burkina Faso / Ouagadougou | Niveau: Non precise | Domaine: Gestion d'entreprise

04-04-2024 à 07:28:06 par Abdoulaye OUEDRAOGO

Recrutement de 01 Référent.e Bailleurs Desk 1 - H/F

ENTREPRISE : ALIMA | Date limite: 04-05-2024 | Localité: Sénégal / Dakar | Niveau: BAC + 5 | Domaine: Gestion d'entreprise

03-04-2024 à 07:30:39 par Abdoulaye OUEDRAOGO

Recrutement de 01 Coordinateur de projet F/H

ENTREPRISE : ORANGE | Date limite: 31-07-2024 | Localité: France / Paris | Niveau: Non precise | Domaine: Gestion d'entreprise

30-03-2024 à 00:43:12 par Abdoulaye OUEDRAOGO

Recrutement de 01 Business Manager (H/F)

ENTREPRISE : ORANGE | Date limite: 28-06-2024 | Localité: France / Paris | Niveau: Non precise | Domaine: Gestion d'entreprise

29-03-2024 à 01:21:40 par Abdoulaye OUEDRAOGO

Recrutement de 01 Assistant(e) d’équipe auprès du DG

ENTREPRISE : Banque Africaine de Développement | Date limite: 24-04-2024 | Localité: Nigeria / Abuja | Niveau: BAC + 3 | Domaine: Gestion d'entreprise

27-03-2024 à 05:24:56 par Abdoulaye OUEDRAOGO

Recrutement de 01 Assistant(e)s d’équipe

ENTREPRISE : Banque Africaine de Développement | Date limite: 24-04-2024 | Localité: Côte d'Ivoire / Abidjan | Niveau: BAC + 3 | Domaine: Gestion d'entreprise

27-03-2024 à 05:16:23 par Abdoulaye OUEDRAOGO


Plusieurs structures nous font confiance !