Recrutement de 01 Senior Cisco Collaboration Incident management

Recrutement de 01 Senior Cisco Collaboration Incident management
Niveau d'études: Non précisé
Expérience: 2 ans
Expire le: 01-11-2022
orange
Cairo, Egypte
Senior Cisco Collaboration Incident management

Ref : 569820 | 04 Jul 2022

Date limite de candidature : 01 Nov 2022

CityStars, Cairo, Égypte - Egypte

Votre rôle
- Troubleshoot, identify and resolve Video & IPT (Cisco) Incidents.
- Document all troubleshooting and provide regular updates for all actions executed to solve customer’s incidents via electronic case management system.
- Liaise with higher level support for incident escalation and resolution.
- To keep management informed of any major customer or network faults.
- Liaise with other internal teams to resolve faults affecting Video & voice service.
- Activate escalation procedure with vendors when needed.
- Perform change management activities. (implement customer simple and complex changes ).
- Perform release management activities. (implement new release and upgrades)
- Act as escalation point for Video team.

- Mentor and enable team new joiners.

- Work on team members technical enhancement plan.

- Evaluate Team Members Technically and Document in Score Card Portal

- Send Monthly Reports assigned from Manegment

- To undertake any other reasonable task as assigned by the management team.

Votre profil
- Engineering degree in telecommunications.
- 2-4 years technical experience in Cisco IP telephony & Voice over IP.
- Experience in operation & crisis management.
- CCNP (Voice / Collaboration) certified.
- Strong Video & voice experience (Cisco) product suites.
- Good knowledge in Voice protocols (SS7, H323, MGCP, SIP, H248, etc...).
- Good knowledge in network, LAN/WAN protocols.

- Cisco Contact Centre knowldge and experience is plus.
- Excellent problem solving skills.
- Ability to work under pressure.
- Ability to work in a multitask environment, dealing with multiple tasks.

Le plus de l'offre
- Excellent interpersonal, cross-cultural and strong communications skills.
- Good time management, and organisational skills.
- Good Presentation/report writing skills.
- Customer centric approach.
- Tenacity.
- Flexibility in terms of working hours, ability to work on shift.
- Proactive, self motivated and determined attitude.
- English proficiency, French language is a plus.
- IT skills is a plus

Entité
Customer Services & Operations

Contrat
CDI